I’m dedicated Virtual Assistant and Customer Support Professional with years of experience in customer service, healthcare appointment setting, recruiting support, and administrative tasks.
I’ve worked with healthcare accounts, recruiters, online professionals, and busy teams, helping them stay organized, provide excellent customer support, and manage day-to-day operations smoothly.
My experience includes:
• Customer Service & Sales Support
• Inbound & Outbound Calls
• Appointment Setting & Calendar Management
• Healthcare Scheduling & Patient Support
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• Recruiting & Candidate Screening
• Data Entry & Documentation
• Lead Generation
• Administrative Support
• Canva Design Support
• CRM & EMR System Experience
I’m skilled in handling customer concerns with professionalism and empathy while staying organized and detail-oriented. I’m also comfortable working independently, following processes, and learning new tools quickly.
If you’re looking for someone reliable, easy to work with, and committed to helping your business run smoothly, I’d love to be part of your team.
Experience: Less than 6 months
Experience: 2 - 5 years
I've been in the BPO industry for almost 3 years and I have been exposed to multi-tasking, different tools, and answering phone calls at the same time.
Experience: 2 - 5 years
Supported recruitment by sourcing and screening candidates for medical and healthcare roles. Handled onboarding documentation and ensured completion of pre- employment requirements. Provided customer and candidate support by responding to inquiries via phone, email, and chat.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 6 months - 1 year
Experience: 2 - 5 years
Answered inbound calls and scheduled appointments for patients and medical professionals. Verified patient information and reviewed records using EMR systems to ensure accuracy. Assisted with prescription-related inquiries and relayed information according to clinic protocols. Provided professional, empathetic support while maintaining patient confidentiality and HIPAA compliance.
Experience: Less than 6 months
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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