Appointment Setter| Technical Support| Outbound Collections

Freelance work which focuses on cold calling leads and setting up appointments for clients to conduct free home valuation.

As a Technical Support Specialist at Google specializing in thermostats, I provided comprehensive assistance to users experiencing technical issues with their thermostat devices. Over a span of three years, I cultivated a deep understanding of thermostat technology and HVAC systems, including troubleshooting methods and solutions for common and complex issues.

I have extensive experience as an outbound third-party collector with Synchrony Bank, spanning four years. In this role, I was responsible for proactively reaching out to customers who had outstanding debts with the bank. My duties included contacting customers via phone calls or other communication channels, discussing their overdue accounts, negotiating repayment plans, and documenting all interactions in compliance with regulatory guidelines. Throughout my tenure, I developed strong communication skills, negotiation techniques, and a deep understanding of debt collection practices. Additionally, I consistently met or exceeded collection targets while maintaining a professional and empathetic approach in every interaction.

Ensure excellent customer service, respond efficiently to customer inquiries. Responsible for collecting overdue car loan payments, offer payment arrangement to customers.

Investigates potential credit card/ Paypal account fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history.