Customer Support Specialist | Live Chat, Billing & Customer Care Expert

Overview

Looking for full-time work (8 hours/day)

at $4.13/hour ($800.00/month)

Bachelors degree

Last Active

July 16th, 2026 (7 days ago)

Member Since

November 28th, 2023

Profile Description

Hello! I'm a Customer Support Specialist with experience providing excellent customer service through live chat and customer account support. I previously worked as a Chat Support Representative for Verizon, where I handled a wide range of customer concerns, including billing inquiries, account management, service-related issues, troubleshooting, and customer retention.

I am committed to delivering professional, empathetic, and efficient support that helps improve customer satisfaction and build long-term customer relationships.

What I can help you with:
• Live Chat Support
• Customer Service & Customer Care
• Billing and Account Assistance
• Customer Inquiries and Issue Resolution
• Troubleshooting and Problem Solving
• Customer Retention and De-escalation
• Ticket Management and Follow-ups
• Internal Team Collaboration
• Knowledge Base and Documentation Support

Tools and Platforms I have experience with:
• Intercom
• LiveEngage
• Jira
• Confluence
• Slack
• Zoom
• Google Meet
• Avaya Softphone

I work well in fast-paced environments, communicate effectively with customers and tea ---------- mbers, and adapt quickly to new systems and processes. My goal is to provide every customer with a positive experience while helping businesses maintain excellent customer satisfaction.

If you're looking for a dependable, detail-oriented, and customer-focused support specialist who can represent your brand professionally, I would be happy to help your business succeed. :)