Shopify Specialist / Amazon Specialist

As an Amazon Specialist at Parker Shonka, a leading e-commerce solutions provider, I Spearheaded the comprehensive optimization of Amazon product listings across multiple categories at Parker Shonka, implementing strategic keyword management and SEO best practices to elevate organic search rankings and maximize product visibility. Developed and executed targeted marketing and promotional campaigns to drive brand awareness, while directing a dedicated team focused on enhancing customer engagement and satisfaction. Utilized performance data analytics to orchestrate dynamic pricing strategies, which successfully boosted profit margins and accelerated inventory turnover. Managed the end-to-end fulfillment process to ensure full compliance with Amazon’s operating policies, while coordinating logistics workflows to minimize shipping errors. Additionally, led high-impact ad-hoc projects, including the launch of seasonal promotional campaigns that expanded customer acquisition during peak shopping periods. Cultivated strong professional relationships with vendors and stakeholders, driving long-term brand equity and positioning the business as a strong competitor in the e-commerce marketplace.

At Samantha Brown’s, a leading e-commerce retailer specializing in high-quality travel accessories, I managed comprehensive, end-to-end customer support operations for the Shopify platform, ensuring a seamless, positive shopping experience for a diverse global customer base. I maintained daily technical workflows, efficiently resolved complex user inquiries, and spearheaded the integration of automated AI chat support to optimize response times and maximize overall issue resolution efficiency. Recognized for leadership, I organized detailed training sessions for incoming support specialists, equipping them with the necessary communication tools and platform knowledge to handle sensitive client issues effectively on the first contact. Furthermore, I analyzed customer feedback trends to provide valuable, data-driven insights for product development and marketing decisions, while proactively troubleshooting system errors to minimize operational downtime and support consistent business growth.

As a Virtual Assistant, I spearheaded the comprehensive management of administrative, operational, and digital support workflows across multiple business functions, implementing strategic task prioritization and organizational best practices to elevate daily efficiency and maximize executive productivity. I developed and executed targeted communication and data management strategies to streamline business operations, while maintaining a dedicated focus on enhancing customer engagement and stakeholder satisfaction across all support channels. I utilized performance data analytics and business tracking tools to manage databases, monitor project milestones, and compile comprehensive reports that supported executive decision-making. Additionally, I assisted in the coordination of digital marketing and outreach initiatives, managing social media scheduling and audience engagement strategies to drive brand awareness and expand customer acquisition. I also led high-impact ad-hoc projects, including the seamless execution of operational workflows and event timelines that ensured business continuity during peak periods, while cultivating strong professional relationships with cross-functional teams, vendors, and external stakeholders to position the business for long-term operational success.

At Johnson Blake, a mid-sized financial services firm serving a diverse clientele, I managed comprehensive bookkeeping functions for client accounts, ensuring meticulous financial record-keeping and compliance with accounting standards. I implemented streamlined accounting processes that simplified monthly reconciliation, leading to increased operational efficiency. By supporting the transition to a cloud-based accounting system, I helped improve administrative workflows, allowing for real-time financial reporting and analysis to assist client decision-making. I recorded daily transactions, processed payroll, and prepared financial statements to maintain accurate and up-to-date records. Additionally, I assisted in training team members on financial software and accounting best practices, enhancing productivity. My contributions to financial audits ensured accurate tax reporting and compliance, resulting in clean external reviews. This multifaceted role allowed me to leverage my skills in financial analysis and support strategic planning for the firm.

During a four-month engagement at Hillary Wiston, a leading fashion retail brand, I managed comprehensive social media buying campaigns across multiple platforms, including Facebook, Instagram, and TikTok, to enhance brand visibility and audience engagement. In this role, I developed and implemented targeted advertising strategies designed to improve return on ad spend and expand audience reach. I spearheaded the optimization of ad placements through rigorous A/B testing, focusing on reducing cost-per-acquisition and improving overall campaign performance. Additionally, I orchestrated collaborations with influencers and content creators to drive user-generated content and strengthen brand authenticity. My position involved conducting in-depth market analysis to identify trends and consumer behavior insights, which guided the launch of successful seasonal campaigns. I actively coordinated with the creative team to ensure alignment between brand messaging and visual content while efficiently streamlining project timelines and managing designated campaign budgets.

As an E-Commerce Logistics Management VA for a fast-growing brand, I manage end-to-end supply chain logistics, order fulfillment, and regulatory compliance for international and domestic e-commerce shipments. I spearhead the daily monitoring of store orders, coordinate with global suppliers and 3PL partners, and navigate shipping regulations to prevent transit delays. I oversee digital logistics operations, tracking inventory levels across fulfillment centers and monitoring the dispatch of goods. I conduct thorough digital inspections of inventory logs and shipping manifests, meticulously documenting and reporting supplier discrepancies or

During my six-month tenure at Fil-Am Leads and BPO Services Inc., I worked as a high-performing Chat Support Specialist focused on driving revenue growth and strengthening long-term client loyalty. My primary responsibilities included proactive selling and strategic retention, where I identified upselling opportunities during routine customer interactions. By understanding customer needs and communicating product value effectively, I encouraged clients to expand their service packages while addressing concerns that could lead to churn. I delivered personalized support to maintain customer commitment and ensured all communication remained professional and efficient. Through the consistent use of negotiation and persuasion techniques, I converted standard inquiries into sales opportunities and helped retain accounts at risk of cancellation. My dedication to providing high-impact service contributed to customer satisfaction, account retention, and business growth, ensuring that each interaction supported the company’s goals, strengthened its market presence, and promoted long-term customer success.