Social Media & E-Commerce Specialist |

I managed my clients Facebook Page. Created engaging posts and contents using canva and posting it on the page. Answering inquiries and concerns assuring their satisfaction on the product they purchased. Accepting orders and put them in the google sheet. Reminding customers or follow up them with their payment and informing them if what day their orders will gonna arrive.

Managed all customer service aspects for a thriving online store, acting as the primary point of contact for web and mail-order inquiries. Provided exceptional customer service: Efficiently resolved complaints and inquiries via phone, email, and online chat. Processed orders accurately and promptly. Developed product expertise: Conducted thorough product research and testing to enhance customer service. Provided customers with detailed product information and recommendations. Enhanced online store presence: Created and edited engaging product photos, videos, and descriptions for the Facebook page. Optimized product listings for visibility and conversions. Managed online advertising: Ran targeted Facebook ads and monitored cost per message for effectiveness. Streamlined operations: Tracked orders and inventory to ensure fulfillment accuracy. Developed internal tools and resources to improve efficiency. Processed online payments securely. Maintained logistics: Packaged orders for shipment and printed waybills.