Social Media Marketing Manager, GoHighLevel Specialist, GVA

• Developed and implemented comprehensive social media strategies that increased brand followers and clients. • Created and scheduled engaging content across social media platforms. • Initiated and executed successful social media advertising campaigns that generated sales. • Managed and monitored social media accounts, responding to comments, messages, and inquiries promptly and effectively. • Collaborated with the marketing team to align social media campaigns with overall marketing efforts.

• Provided email support to subscribers and customers addressing concerns, inquiries and product information. • Resolved escalated customer issues, achieving a 95% resolution rate and enhancing customer satisfaction. • Managed overdue tickets, refunds, disputes, and shipping delays via Zendesk, Clickbank, and PayPal. • Utilized CRM software to track and prioritize customer cases, ensuring timely and accurate resolutions. • Delivered technical assistance and conducted data entry tasks, employing platforms like WordPress. • Collaborated seamlessly with the team, effectively using tools within Google Workspace. • Provided daily reports and kept records of pending customer resolutions, ensuring tickets were moving along and getting passed up to a manager.

• Provided email & and chat support, responding to users in a timely, friendly, and professional manner • Offered technical support for inquiries related to login credentials and payment problems. • Approved profiles and ensure that photos submitted by new members are appropriate, legitimate, do not contain anything offensive, and comply with the site's rules.