Customer Service Associate
Hit Rate Solutions - Sheridan, WY
June 2018 to February 2020
I handled different campaign in outbound calls such as mortgages, auto assurance, student loan, I. T solution in Australia, Real Estate, Manhattan fire extinguisher and medicare campaign. I set appointment, doing sales and transfer calls.
Customer Service Representative
Comcast Cable and Xfinity Internet - Bacolod City, Negros O
February 2020 to April 2023
I was a customer service representative in billing department which I'm resolving customers concerns how they can able to pay their bills in advance and to avoid interruption with their Internet, cable and phone services. Btw I was promoted as a retention associates and my tasked was to retained customers
not to disconnect their service with us. I'm doing also sales which I was the Top xfinity mobile seller and top agent in the team.
Customer Service Representative and Team Lead
Iconic Results - Phoenix, AZ
April 2023 to December 2023
I was the Team Manager who managed the team and been handled
more than 50 reps with different personalities. I'm also doing phone calls to get better experienced in the campaign. Customer Sales Associate Telesynergy Corp-Bacolod January 2024- March 2024 Cold Calling- Pre qualifying Leads and Transfers to Senior Colleague
Experience: 2 - 5 years
Setting an appointment.
Experience: Less than 6 months
Determining the needs of your Cx and educate them how they can benefit with the program you are offering.
Experience: Less than 6 months
Fast typer
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