EXECUTIVE VIRTUAL ASSISTANT | CUSTOMER SERVICE

Overview

Looking for full-time work (8 hours/day)

at $6.72/hour ($1,182.72/month)

Bachelors degree

Last Active

January 29th, 2024 (88 days ago)

Member Since

June 22nd, 2016

Profile Description

EXPERIENCES

Full-time Jobs

• Sales Rep. & Customer Service Rep. BID SHOPPING TASKS:
- Verify customers' orders
- Assist customers with refunds and replacements
- Assist customers in placing a new order
- Up-selling
- Handle Irate customers

• Booking Specialist Upgrade to see actual info TASKS:
- Assisted Talents/Casting Directors with their queries and problems by phone and e-mails.
- Background checking
- Helped Casting Directors in posting audition and casting calls

• Executive Virtual Assistant Upgrade to see actual info TASKS:

CUSTOMER SERVICE DUTIES
- Creating Message Templates
- Answering Questions Asked
- Commenting On Positive/Negative Reviews
- Manually Shipping Out FBA Units - Creating Removal Orders
- Refunding Orders- Monitoring Customer service monthly score
- Managing Customer Feedback Rating
- Negative feedback and email tracking

AMAZON PRODUCT LISTINGS
- Creating a new standalone product via Seller Central
- Creating variation via template - Updating Inventory on Current Products
- setting up a listing (title, price, bullet points, keywords)
- Keyword using helium10
- Product launching - Create a promotion
- Daily checking of listings on Amazon site to avoid ASIN hijacking

FULFILLMENT / SUPPLIER LIAISON
- Sending In FBA Inventory
- Downloading Amazon Barcodes For Each Unit
- Downloading A Shipping Label
- Tracking The Shipments - Checking Units Received
- Checking How Many Units Are In FBA - Defect Report
- Providing Amazon info to an agent
- Assist suppliers in shipping goods by securely meeting Amazon shipping requirements.
- Hazmat Review

GRAPHIC DESIGNING
- Manages graphic designer tasks
- Plan/ Design Amazon images
- Make product user manual
- Plan/Design product color box or packaging

ADMINISTRATION DUTIES
- Create SOPs / Work Flow
- Interview and Hire applicants
- Monitor teaUpgrade to see actual infomber performances
- Monitor screenshots and attendance
- Monthly and weekly accurate reports using MS applications such as Word, Excel, and PowerPoint.
- Conduct one-on-one coaching sessions with teaUpgrade to see actual infombers
- Document and file management
- Dropbox, Google Drive, and OneDrive

EXPERIENCE GAINED
• Six years of call center service experience.
• Customer Service Expert
• Good telephone manner
• Ability to put clients at ease
• Handling queries and directing them to the appropriate department
• Good communication skills
• Computer literate.
• Customer service-oriented skills
• Forward important and serious matters to the seniors.
• Able to multi-task on a regular basis
• Organizational and planning skills
• Attention to detail
• Problem-solver
• Willing to learn
• Proactive
• Ability to work unsupervised
• Extremely reliable
• Able to learn new products or procedures quickly

TECHNICAL SKILLS
•MS Word
•Google Excel and Spreadsheet
•Advanced MS Excel
•PowerPoint
•Typing skills - 431 chars in 1:00 min with 96 accuracy
•Excellent spelling and grammar skills
•Database management

WORKING TOOLS
• i5 processor Samsung Laptop
• i3 processor Desktop (back-up)
• PLDT Fibr Internet Connection - 250mbps
• Noise-canceling Headset