Overview
Looking for full-time work (8 hours/day)
at $5.00/hour ($880.00/month)
Bachelors degree
Last Active
May 3rd, 2024 (2 days ago)
Member Since
November 17th, 2023
Profile Description
I've been in the call center industry for 6 years. I climbed the ladder from being an agent to a Quality Analyst and became a supervisor.
My journey has equipped me with a deep understanding of the industry and has sharpened my skills in some various areas. I'm proficient in Microsoft excel, PDF's, PowerPoint, outlook and managing spreadsheets. My expertise extends in managing
Top Skills
Office and Administration » Leadership
Experience: 2 - 5 years
I've been handling new hires and this experience allowed me to further develop my leadership and mentoring skills. I usually do skill transfers to those agents who doesn't have any call center experience.
Office and Administration » Organization
Experience: 2 - 5 years
I usually create a to do list where I prioritized the most important task vs the least important.
Office and Administration » Time Managment
Experience: 2 - 5 years
As a Quality Analyst and as a supervisor, it is my job to take care of my task and ensure that they are completed within the agreed timeframe.
Other Skills
Marketing » CRM
Experience: 2 - 5 years
We used this tool to search for our client's information and in order for us to assist them with their concerns.
Office and Administration » Data Analytics
Experience: 2 - 5 years
When I was a Quality analyst, I usually send reports to operations about the number of customer's calling back within the 7 days period, transfers, and the number of audits that we are completing within the week. When I was a supervisor, I also send performance and end of day reports to operations.
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
I've been using this tool to send reports to operations when I was a Quality Analyst and a supervisor.
Office and Administration » Communication
Experience: 2 - 5 years
I was able to enhance this skill when I started to step up from being an agent to a Quality analyst to a supervisor. I used this skill to effectively communicate to operations and to guide my team in achieving their best performance.
Office and Administration » Email Management
Experience: 2 - 5 years
As a coach I start my day by opening my outlook email to read and respond to important emails and flagged urgent matters.
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- BAGUIO CITY, Benguet
- Uploaded ID
- Sign Up with Pro Account to View
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