I help existing business owners and entrepreneurs who want to build and grow their businesses by leveraging my proven track record in customer service/support.
Boasting over two decades of expertise in customer service and administrative support, I bring a diverse skill set encompassing chat,
Throughout my professional journey, I have had a proven track record of leadership. I have hands-on experience in hiring, training, and managing customer support teams, ensuring their delivery of top-notch service. Additionally, my experience extends to effectively handling customer complaints, employing a proactive and solutions-driven approach to turn challenges into opportunities for enhanced customer satisfaction.
Beyond providing exemplary customer support, I also specialize in crafting captivating landing pages by leveraging wireframing tools such as Figma and Adobe XD, and prototyping platforms like System IO and Swipe Pages.
I also offer a unique advantage: I am passionate about enhancing online presence and optimizing digital experiences. Recognizing the critical role that a well-designed website or landing page plays in attracting and retaining customers, I make it a point to provide a free site/landing page audit and optimization service.
I am dedicated to staying abreast of industry trends and utilizing the latest tools and technologies to ensure that the digital presence of your company remains at the forefront.
Experience: Less than 6 months
I bring to the table a distinctive approach to digital optimization. I specialize in providing a comprehensive and insightful site/landing page audit by leveraging advanced wireframing tools such as Figma and Adobe XD. These tools allow me to meticulously analyze the user interface and experience, ensuring a visually appealing and user-friendly design.
Experience: Less than 6 months
My proficiency extends to utilizing cutting-edge prototyping platforms like System IO and Swipe Pages. By employing these platforms, I can go beyond static analysis and create dynamic prototypes that simulate the user journey. This not only helps in identifying potential bottlenecks and friction points but also allows for a real-time evaluation of the proposed optimizations, which leads to a high-converting landing page.
Experience: 10+ years
Customer Support Supervisor/Team Lead/Fan Support Representative | SPRING Powered by Amaze Holding Company LLC March 2013 - August 2023
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