Current Employment Status:
Hired Full Time on Feb 16, 2024
As a chat support agent for 6 months and a content moderator for 7 months, I have developed a diverse set of skills that have proven invaluable in both
One of my key strengths is my strong problem-solving skills. I have a knack for quickly identifying and resolving customer issues, whether they are technical in nature or require a deeper understanding of the product. I am adept at troubleshooting and have the ability to escalate complex cases to the appropriate teams when
Transitioning into the role of a content moderator, I further developed my attention to detail and adherence to quality standards. As a content moderator, I was responsible for reviewing and moderating user-generated content to ensure compliance with community guidelines and policies. I became proficient in conducting thorough content reviews, swiftly identifying and removing inappropriate or offensive material to maintain a safe and respectful online environment.
Collaboration and adaptability are also skills that I have strengthened throughout my
Overall, my 6 months as a chat support agent and 7 months as a content moderator have equipped me with a well-rounded skill set. I am confident in my ability to provide exceptional customer service, resolve issues efficiently, maintain quality standards, and collaborate effectively with teams. I am eager to apply these skills and continue to grow in my professional journey.
Experience: 6 months - 1 year
As a chat support agent for 6 months I have developed a diverse set of skills that have proven invaluable. In my time as a chat support agent, I honed my ability to provide prompt and accurate assistance to customers through chat-based communication channels.
Experience: Less than 6 months
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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