Casting Assistant/ Customer Support

Analyze reports and data to improve the customer experience from a support and customer services perspective. Handle new customer calls and provide product information including pricing, features, and benefits. Educates customers on device features. Develop and coach support and customer service associates to deliver an exceptional customer experience and achieve high-performance metrics. Identify knowledge gaps with products, support processes, customer engagement, and call and ticket management. Identify growth opportunities and strategies to enhance the customer experience and provide value

Problem-solving skills are crucial for administrative assistants as they enable them to efficiently address everyday challenges, make informed decisions, and contribute to the smooth operation of the office.

One of the most important time management skills is prioritizing tasks effectively. Start your day by creating a to-do list, and ranking tasks based on urgency and importance. Identify critical tasks that require immediate attention and tackle them first. This way, you ensure that your time is spent on the most significant activities, enabling you to accomplish your goals efficiently.

Email support assists consumers with complaints and questions, as well as offering details on a range of products and services, as well as waiting for orders, and executing returns. They help clients understand different products through email and answer questions about reservations, therefore they play a role in sales. They are required to respond to corporate customers by email.

Actively listening can be a helpful trait in administration because you often receive and relay messages frequently and make appointments for customers, colleagues and collaborators. Listening, repeating the information to the customer or colleague, noting it correctly and logging it in the appropriate format, such as a calendar, are all examples of effective communication.

Flexibility is very important for an Administrative role. You always ready to work anytime even holidays for your job.

Administrative work typically involves using a computer to upload customer information, answer emails, cross-reference information, make bookings and lodge receipts. Understanding how to use basic computer programs, such as email and spreadsheets, and having advanced typing skills can allow you to perform administration tasks efficiently.

As part of the recovery payment team before, Shopify is one of the tools that we're using to check customers current and previous orders. It allows us to trach their orders and check the delivery information.