Virtual Assistant, Customer Service, Tutor, Model, Graphic Designer

I am an experienced tutor with a passion for helping students achieve their academic goals. With years of teaching and mentoring experience, I have a strong understanding of various subjects and educational strategies. I am dedicated to creating a supportive and engaging learning environment, tailoring my approach to each student's unique needs. My goal is to empower students to build their confidence, master challenging concepts, and excel in their studies.

Customer Service Representative – Medicare Insurance 8 months of experience *Assisted Medicare members with inquiries regarding coverage options, benefits, *and enrollment processes. *Guided clients through policy updates, claims, and billing questions while ensuring compliance with Medicare guidelines. *Delivered empathetic and professional service, resolving concerns efficiently and accurately. *Strengthened communication and problem-solving skills in a fast-paced, high-volume customer support environment. *Maintained detailed knowledge of Medicare policies to provide clear and accurate information to members. *Managed high-volume inbound and outbound calls daily, assisting Medicare members with enrollment, benefits, policy updates, and claims. *Provided accurate and empathetic support, achieving a high first-call resolution rate and improving member satisfaction.

With a proven track record and extensive expertise in social media marketing, I excel at crafting compelling content, engaging with audiences, and driving results through strategic campaigns. My skills in leveraging various platforms make me a valuable asset in the ever-evolving landscape of digital marketing. I used to be an online seller for 4 years.