Customer Service PRO| Ticketing|Email & Chat Support Savvy

Using Zendesk, I managed a high-volume email and ticket queue, providing timely manner and detailed responses to customer inquiries. Implement prompt, personalized, and solution-oriented responses. For ticketing: Coordinated and processed ticket reservations for hotel reservations, resolving issues such as booking changes, cancellations, and refund requests.

Using One CRM, I managed high call volumes, resolved customer inquiries and issues promptly via phone, ability to empathize, troubleshoot, and communicate complex solutions clearly sets me apart.

Using Zendesk, I assisted customers in planning and booking hotel accommodations, ensuring personalized and tailored recommendations based on individual preferences and requirements. Collaborated with hotels and accommodation partners to negotiate special rates and promotions, optimizing the booking process for both customers and the company.

Using Zendesk, I managed live chat interactions, consistently exceeding daily KPIs with an average response time. Proven track record of delivering exceptional customer service through efficient and effective chat interactions.