Multi-Skilled Customer Support and Technical Specialist

With roles at MTailor, West Contact Services, and Cognizant, I've honed my customer support skills to an expert level. I've managed customer inquiries and concerns through phone and email, always with an emphasis on excellent service.

As a Helpdesk Technician at Stefanini and a Technical Support agent at Sutherland, I've gained extensive experience in resolving basic incidents and troubleshooting various issues, making me highly proficient in this area.

My role as a Billing Specialist at West Contact Services involved maintaining billing records, resolving billing issues, and ensuring the accuracy of client information, making me advanced in this skill.

Across all my roles, strong written and verbal communication has been crucial. I've excelled in conveying complex information in an understandable manner to customers and team members alike.

Used extensively in my role at MTailor for managing support tickets, I've become highly proficient in using Zendesk for customer service applications.

My roles have required a high level of accuracy, whether it's in billing, documentation, or customer support, making me an expert in attention to detail.

I've consistently collaborated with other departments and team members to achieve common goals, making me advanced in team collaboration.

Utilized in technical support roles for remote desktop assistance, I have an intermediate level of expertise in Citrix.

Whether it's understanding customer needs or working with a team, my interpersonal skills have always been strong, making me an expert in this area.

Used for email management and scheduling in multiple roles, making me advanced in this skill.

My ability to quickly grasp new concepts and solve problems has been a constant throughout my career, making me an expert in analytical and problem-solving skills.

Balancing multiple tasks and responsibilities across different roles has made me an expert in time management.