Top-Rated Customer Service Team Leader and Admin Assistant ***UPWORK TOP-RATED***
I am a competitive customer service representative with more than 10 years of I am a competitive customer service representative with more than 10 years of experience. I worked in some prestigious call centers and BPO's in the Philippines. I handled American and Canadian companies. Few accounts that I worked with were, Bell Canada, Dish Network, and HP Printer. With my 10 years of experience, I learned to deal with irate customers, work under extensive pressure, and handle major customer complaints. I started as a customer service representative and was promoted to a quality assurance representative and eventually as a team leader. With my dedication to work I received awards. Getting high scores on my customer satisfaction survey, having complete attendance and perfect scores on my QA made me as the "Best Agent of the Year".
With my experience and interest in Customer Service, I am confident that I can provide world-class customer service. I excel at working under tight deadlines with high expectations. I possess the self-discipline and time management skills necessary to have served as a successful employee for the past 6 years. I have extensive experience in customer service, sales, team management.
Social Media Management
With proven experience in:
- Chat Support: Olark, Livezilla, Freshdesk, Zopim, Clickdesk, Livechat, and others
- Managing Social Media platforms:
- Managing Shopify, Business Catalyst, Magento, Trello, Asana, Basecamp, and similar software.
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