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Top-Rated Customer Service Team Leader and Admin Assistant

99 ID PROOF
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EXPECTED SALARY
Php 60,000.00/month
( $1,097 USD )
EDUCATIONAL ATTAINMENT
Bachelor of Science in Hotel and Restaurant Management at West Visayas State University Calinog Campus - SY 2000-2002

Computer Technician at St. Philomena Computer Institute - Rosario Pasig City - June 2005 - December 2005
AVAILABILITY
40 hrs/wk
( $6.34 USD/hr )
EXPERIENCE OVERVIEW
iHerb CS Specialist English Market Part time - Customer Service Specialist - November 2021 - January 2022, Apollo Fintech - Head Moderator and Senior Admin - March 2017 - Present, Full Circle Wins - Data Analyst and Operations - January 2017 - March 2021
BASIC INFORMATION
Age:
39
Gender:
Male
Location:
Quezon city, Metro Manila
Tests Taken:
English
 C2(Advanced/Mastery)
Last Active:
October 19th, 2022 (45 days ago)
Member Since:
June 15th, 2016
SKILL SUMMARY

Top-Rated Customer Service Team Leader and Admin Assistant ***UPWORK TOP-RATED***Upgrade to see actual info;
I am a competitive customer service representative with more than 10 years of I am a competitive customer service representative with more than 10 years of experience. I worked in some prestigious call centers and BPO's in the Philippines. I handled American and Canadian companies. Few accounts that I worked with were, Bell Canada, Dish Network, and HP Printer. With my 10 years of experience, I learned to deal with irate customers, work under extensive pressure, and handle major customer complaints.  I started as a customer service representative and was promoted to a quality assurance representative and eventually as a team leader. With my dedication to work I received awards. Getting high scores on my customer satisfaction survey, having complete attendance and perfect scores on my QA made me as the "Best Agent of the Year".
With my experience and interest in Customer Service, I am confident that I can provide world-class customer service. I excel at working under tight deadlines with high expectations. I possess the self-discipline and time management skills necessary to have served as a successful employee for the past 6 years. I have extensive experience in customer service, sales, team management.
Expertise:
Admin Works
Data Entry
Typing
Customer Service<8efe80624d780eba0c6493ec45140364>Email Handling
Call handling
Technical Support
Sales
Phone Survey
Live Chat
Social Media Management
With proven experience in:
- Email Customer Support: Zendesk, Freshdesk, Helpscout, Zoho, Reply Manager
- Chat Support: Olark, Livezilla, Freshdesk, Zopim, Clickdesk, Livechat, and others
- Managing Social Media platforms: Facebook, Instagram, Twitter
- Managing Shopify, Business Catalyst, Magento, Trello, Asana, Basecamp, and similar software.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Speaking
  • Customer Support
  • Email Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry

English
SKILL RATING
  • Speaking

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support

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