Current Employment Status:
Hired Part Time on Nov 24, 2020
Johna
Client Support Specialist|Savvy Executive VA|CANVA Wizard
Overview
Looking for part-time work (4 hours/day)
at $17.00/hour ($1,496.00/month)
Bachelors degree
Last Active
May 2nd, 2024 (4 days ago)
Member Since
June 15th, 2016
Profile Description
Hi there, I am
- A dedicated and results-driven Customer Service Representative who loves watching the sun rise and set on a beach or mountain with over 10 years of experience delivering exceptional support and fostering positive customer experiences.
- Successfully managed a high volume of customer inquiries, maintaining a 98% customer satisfaction rating.
- Implemented proactive strategies to reduce response times, improving overall customer experience.
- Received commendations from customers and peers for exceptional service and dedication.
- Proficient in handling diverse customer inquiries, concerns, and escalations with a focus on resolving issues promptly and ensuring customer satisfaction.
-Adept at utilizing a variety of communication channels, including phone,
-Known for a proactive and empathetic approach, I consistently go the extra mile to exceed customer expectations and build strong, lasting relationships.
Key Skills:
- Excellent verbal and written communication
- Active listening and problem-solving
- Empathy and customer-centric mindset
- Proficient in CRM software and ticketing systems
- Time management and multitasking
- Conflict resolution and de-escalation I believe in a proactive and solution-oriented approach to customer service, aiming not just to resolve issues but to create positive and memorable experiences.
My commitment to continuous improvement and staying updated on industry best practices allows me to adapt to evolving customer needs effectively.
Customer Service Tools to streamline processes and enhance efficiency:
- Zendesk
- Gorgias
- Tidio
- Freshdesk
- Help Scout
- Zoho
What are you waiting for? Contact me and let’s discuss your need for an excellent client support specialist!
Top Skills
E-Commerce » Ebay » Customer Support
Experience: 2 - 5 years
E-Commerce » Shopify
Experience: 5 - 10 years
I do customer support for a client for his Shopify store using Zendesk, processing, fulfilling, cancelling, and modifying orders, I also handle the payment to suppliers and negotiate with them about prices, returns and exchange requests, etc.
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
I've worked in this field for more than 10 years. I've handled different accounts from eBay to Telco, Food Delivery services like DoorDash, etc. I've also worked as a Team Leader and Customer Service Manager on various Shopify stores I've handled as an independent contractor.
Other Skills
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Sta Ana, Manila, Metro Manila
- Tests Taken
- IQ
- Score: 118
- DISC
- Dominance: 49
- Influence: 9
- Steadiness: 19
- Compliance: 23
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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