Miera

Property Management

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Overview

Looking for full-time work (8 hours/day)

at $4.64/hour ($896.00/month)

Bachelors degree

Last Active

July 1st, 2026 (9 days ago)

Member Since

October 26th, 2023

Profile Description

I bring 12 years of experience in customer service, with a focus on the travel and hospitality industry. I spent 6 years handling inbound calls for the ---------- account, where I developed strong communication and problem-solving skills while supporting guests with their bookings, cancellations, and complex travel issues.
For the past 3 years, I’ve worked in Airbnb property management, where I coordinated directly with property owners to handle guest communications, schedule cleanings, manage listings across platforms, and resolve any issues that arose during a stay. This role helped me sharpen my organizational skills and deepen my understanding of what makes a great guest experience from both the host and traveler perspective.
I take pride in being detail-oriented, adaptable, and genuinely committed to delivering outstanding service—whether it’s over the phone or behind the scenes managing operations. I thrive in roles that require empathy, efficiency, and a strong grasp of digital tools that support seamless travel and hospitality experiences.

Top Skills

Professional Services » Management Services

Experience: 2 - 5 years

Proficient in using Hostaway, Nova, Jurny for listing optimization, task assignments, and communication

Professional Services » Management Services » Property Management

Experience: 2 - 5 years

Over the past three years, I’ve developed hands-on experience in Airbnb property management, working closely with property owners and support teams to deliver high-quality guest experiences. My role included: - ???? Reservation Coordination: Managing bookings, calendar syncing across OTAs, and preventing conflicts or double-bookings. - ???? Guest Communication: Handling pre-arrival messages, check-in instructions, and timely responses to inquiries and issues—often turning negative experiences into 5-star reviews. - ???? Cleaning & Turnover Management: Scheduling cleanings post-checkout using automated tools like Hostaway, tracking task progress, and enforcing hospitality standards across multiple units. - ????️ Issue Resolution: Managing damage claims, coordinating maintenance, and providing real-time solutions to ensure guests feel cared for.