Medical Virtual Assistant

I've been providing perfect customer service for members and providers in a healthcare accounts for more than 5 years now. I assure customers to get what service they deserve and that is an efficient and effective customer service that will satisfy their needs.

- Managed patient appointment scheduling, ensuring accurate booking and timely phone reminders. - Handled incoming patient calls, addressing inquiries and providing clear, courteous communication. - Organized, updated, and retrieved patient medical records in full compliance with HIPAA regulations. - Entered and maintained patient data and documentation in EHR and practice management systems. - Conducted appointment reminders and follow-up calls to support patient satisfaction and continuity of care. - Maintained strict confidentiality and safeguarded patient information in accordance with privacy and security guidelines

I encountered different kind of technical issues. I used to help customer to register online , how to navigate through website and mobile app. Assist them on unlocking their accounts, changing pw. Walk them through whenever their having hard time finding specific tab or information online. Explaining the website and mobile apps purpose for them to better understand why we recommend these as an option.