Customer Support Specialist | Live Chat & Customer Service | Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $9.93/hour ($1,920.00/month)

Bachelors degree

Last Active

July 17th, 2026 (8 days ago)

Member Since

October 24th, 2023

Profile Description

Hi, I'm Cyia!

A Customer Support Specialist with nearly two years of experience providing live chat and customer support in a high-volume, fast-paced subscription-based digital business. Experienced in handling multiple conversations simultaneously, resolving customer concerns, maintaining customer satisfaction, and meeting performance metrics. Brings strong communication, problem-solving, and organizational skills, complemented with a background in quality control, documentation, and administrative support, to deliver efficient, detail-oriented customer support in e-commerce and business operations environments.

- Managed ---------- customer conversations per day and 10–20 simultaneous live chats, consistently maintaining fast response times, strong customer engagement, and high-quality communication.
- Responded promptly to customer inquiries regarding subscriptions, billing, account concerns, and general support.
- Resolved customer issues professionally and escalated complex cases when necessary.
- Built and maintained positive customer relationships through empathetic and effective communication.
- Consistently met response time and engagement targets.