Able to assist customers in a friendly and professional manner, addressing their inquiries and providing accurate solutions.
Handle incoming calls,
Manage and update customer profiles and records accurately and efficiently.
Collaborate with other departments to resolve customer issues and escalate complex cases when needed.
Provide product information and technical support to customers, guiding them through troubleshooting processes.
Proactively identify areas for improvement in the customer service experience and make recommendations for enhancement.
Follow up with customers to ensure their issues are resolved and maintain a high level of customer satisfaction.
Experience: 5 - 10 years
Experience: 5 - 10 years
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.