Supervisor / Team Leader / Non-voice account/Chat Support

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

May 8th, 2024 (5 days ago)

Member Since

June 14th, 2016

Profile Description

SKILLS
-Having positive attitude, understanding, dedication, patience and commitment
-Motivated, energetic individual with excellent communication and writing skills
- Excellent ability to adapt a changing environment
- Excellent basic computer skills and typing skills
- Ability to multitask 
- Effective communicator
- Great interpersonal skills
-Able to work in shifts
-Able to do other duties as assigned
-Knows how to speak fluent English and Tagalog

JOB EXPERIENCE
SGA INC.
FREELANCE
May 2022 - present
- Team Leader / Supervisor
- Led sales team responsible for managing client accounts
- Facilitated and mentored new hires.
- Trained members on new processes.
- Monitored team workload and designated tasks on a daily basis.
- Checked outputs on every daily reports recorded.
- Conducted one on one training for member’s performance improvement.

CUSTOMER RELATIONS REPRESENTATIVE
NPFULFILMENT
11 Ormsby Place, Wetherill Park, NSW, 2164, Australia
NOVEMBER 2017 - APRIL 2020

 CUSTOMER SERVICE REPRESENTATIVE 
High Traffic Academy, LLC 
30161-C Avenida de las Banderas, Suite C, Rancho Santa Margarita, CA 92688
 APRIL 2015 - JUNE 2016    

PROVIDER SERVICE REPRESENTATIVE
 Wipro BPO Philippines Ltd Inc. 
Cor. Archbishop Reyes Avenue and Mindanao Street, Cebu Business Park, Cebu City – 6000, Philippines 
JANUARY 2014 - FEBRUARY 2015

CUSTOMER SERVICE REPRESENTATIVE
Calltek Center International, INC.
9F JY Square IT Center 3, No. Salinas Drive, Lahug, Cebu City 6000
JULY 2013 - NOVEMBER 2013

  LEVEL 1 TECHNICAL SUPPORT REPRESENTATIVE      
TELETECH 
Oakridge IT Center, 880 A.S. Fortuna St., Mandaue City
October 2012 – February 2013