Virtual Assistant / Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

May 10th, 2024 (11 days ago)

Member Since

October 20th, 2023

Profile Description

In my 10 years in the call center industry, I have learned a lot as a customer service representative. I have also handled different accounts.
With each passing year, I learned how to properly deal with customers. How to give 100% customer satisfaction.
Handling telco account was not easy, I learned how to provide technical assistance, such as providing a walkthrough whenever members have a problem with their internet, cable and phone service while providing assistance with their billing concern and if necessary sell to member for additional service.
To my current role as a back office specialist, I learned how to be more resourceful, efficient and quick in resolving the concerns of my customers. Proper analysis, effective communication and proper resolution with customers are important.
It is also important to be able to represent the company well to customers so that they can recommend our company to others

Top Skills

Customer Support » Email Support

Experience: 1 - 2 years

As back office specialist, I've learned the proper way of handling customer's concern through email. I learned to be resourceful, active, patient and think correctly to solve the customer's concern.

Customer Support » Technical Support

Experience: 2 - 5 years

As technical support in a telco account, I learned how to troubleshoot cable, internet and phone issues. I learned to be patient in teaching customers, especially those who do not know how to use computers and other technologies. I also learned the importance of proper probing to provide accurate and proper resolution to their issues.

Customer Support » Customer Service

Experience: 5 - 10 years

Handled inbound / outbound calls for over years now. Responsible in helping the member resolving their concern.

Other Skills

Customer Support » Sales Support » Account Retention

Experience: Less than 6 months

In the retention account, it is always important to have a save attempt. Never assume, always ask. This will help you retain the member an give the customer a good option instead of canceling the account.

Customer Support » Sales Support » Hotel Booking

Experience: Less than 6 months

When I got the travel account, I learned about hotel booking. You must know the customer's reason for travel, hotel ratings, budget and length of stay so that you can give the right recommendation to the customer. and book the hotel they want. It is important that you also know the amenities of the hotel so that other customer's questions can be easily answered.