Data Entry/E-commerce/ Customer Support VA

Experienced in using Zendesk for managing high-volume customer support tickets, handling email correspondence, and resolving inquiries efficiently. Skilled in processing orders, returns, refunds, and escalations while ensuring accurate documentation and timely updates across multiple platforms.

Accurately entering data into spreadsheets or CRM systems, ensuring all information is properly recorded and easy to access

Providing support to customers through various channels, handling inquiries, complaints, and resolving issues with a positive attitude and effective communication.

Managing client relationships and tracking leads, sales, and customer interactions using CRM tools to ensure smooth workflows and customer satisfaction.

Skilled in Microsoft Excel for data entry, tracking, and reporting using spreadsheets, formulas, and filters. Experienced in organizing large datasets, maintaining accurate records, and supporting administrative and operational tasks.

Experienced in email management, handling high-volume inquiries, follow-ups, and customer requests with accuracy and timely responses. Skilled in organizing inboxes, prioritizing urgent concerns, and ensuring clear communication with clients and internal teams.