I am a reliable and detail-oriented General Virtual Assistant with experience in cold calling, appointment setting, lead generation, customer service, and administrative support. I help businesses stay organized, connect with potential clients, and manage daily operations efficiently.
With experience in outbound calling and customer support, I am comfortable communicating with clients, qualifying leads, and scheduling appointments. I also have experience performing online research, updating CRM systems, managing
I am known for my strong communication skills, professionalism, multitasking ability, and problem-solving mindset. I adapt quickly to new tools and processes and always aim to provide high-quality support and excellent customer experience.
Experience: 6 months - 1 year
Appointment Setting Skills: 1. Conduct outbound calls to qualify leads and set appointments 2. Engage prospects using scripts while maintaining a natural conversation 3. Identify customer needs and determine lead eligibility 4. Handle objections professionally and confidently 5. Schedule appointments accurately and confirm details with prospects 6. Update CRM with call outcomes, notes, and follow-ups 7. Consistently meet or exceed daily call and appointment targets
Experience: 1 - 2 years
Chat Support Skills 1. Provide prompt and professional live chat support to resolve customer inquiries 2. Handle order tracking, refunds, returns, and exchanges accurately 3. Maintain a calm, empathetic tone while resolving customer concerns 4. Manage multiple chat conversations efficiently without sacrificing quality 5. Update CRM and support tools with detailed and accurate notes 6. Follow company policies and service standards to ensure customer satisfaction
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
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