Experienced in healthcare customer service, account supervision, and legal assistance. Skilled in assisting patients with appointments, authorizations, claims, and medical records. Worked as a Healthcare Account Supervisor handling escalations and high-priority cases. Served as an Authorization and Documentation Consultant managing medical supplies and insurance eligibility. Most recently worked as a Remote Legal Assistant, reviewing medical and billing records, managing subrogation liens, and verifying documentation for motor vehicle a
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
• Communicated with doctors, insurance companies, and patients to obtain medical records and resolve concerns. • Managed escalations, high-priority issues, and documentation for healthcare accounts. • Prepared and sent authorization forms to clients; coordinated with providers and third-party services (ChartSwap, ChartRequest, MRO, CIOX, Sharecare) to obtain medical and billing records. • Collected, organized, and reviewed records for accuracy, compliance, and case relevance. • Managed subrogation liens and analyzed medical bills to identify discrepancies. • Maintained accurate documentation, ensured confidentiality, and supported attorneys in case preparation.
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