Customer Service Specialist/Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

May 7th, 2024 (20 days ago)

Member Since

October 18th, 2023

Profile Description

Skills:
•Zendesk
•Salesforce
•Canva
•Capcut
•Photoshop
•Sony Vegas
•Google Workspace
•Microsoft Office 

Familiar in: 
•Asana 
•Upgrade to see actual info 
•Trello 
•Wix 
•SquareSpace


I have worked in Concentrix for over 6 years. 
I can do email, chat and phone.


•EXPERIENCE•TECHNICAL SUPPORT (Upgrade to see actual info)
Troubleshoot and resolve problems over the phone with internet connectivity, cable TV, smart TV app functionality, and online account management. Passionately exceeding customer expectations by resolving hardware and software issues impacting their experience, even if it fall outside the defined scope of support, leveraging my expertise.

RETAIL BACK-OFFICE (Upgrade to see actual info) 
•Proactively pursue resolution for unsuccessful payments on customer orders through phone and email communication. 
• Monitor and manage unresolved payment orders, facilitating return to sender processes as necessary. • Prioritize expedited delivery for same-day orders that have not been received.
Successfully retain customers seeking to cancel their paid memberships. • Provide comprehensive support for both sellers and customers involved in marketplace transactions. • Handle escalated calls related to marketplace orders, ensuring swift and effective resolution.

TRAVEL SUPPORT (2023)
Managed a dedicated phone line and email inbox for customer support related to hotel reservations, payments, and guest stay Upgrade to see actual infovestigated and resolved booking discrepancies, payment errors, and complaints about amenities or services.
De-escalated guest frustration and maintained positive relationships through proactive communication and resolution of urgent issues.