LTL Specialist, Customer Service Manager

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Third year BSIT undergraduate

Last Active

April 26th, 2024 (today)

Member Since

June 12th, 2016

Profile Description

Elevate Operations, Exceed Expectations with Exceptional
Customer Service!
 
- Customer Service PRO since 2014
- Third-Party Logistics Expert
- All-Rounder, Generalist

No time to waste--here's how I can help you :
 
ACCOUNT SETUP AND CUSTOMER ONBOARDING (3PL TMS)
First impressions last. A warm welcome can go a long way.
By educating customers about self-service options, both parties
benefit: customers can have the flexibility to customize their preferences, and
we save tons of resources. Win-win!
 
PHONE AND EMAIL SUPPORT
Keep your customers updated with everything about their
shipments.
- Shipment tracking and tracing
- Monitor pick-ups
- Resolve OS&Ds.
- Provide PODs
- Assist with claims and disputes 

RATES NEGOTIATION AND QUOTING
Make the most of every quote request by asking the right
questions and analyzing available customer data.
 
EMPLOYEE TRAINING
Scaling up your business? Streamline operations with
comprehensive training plans.
 
PROJECT MANAGEMENT
I'm an all-rounder, I can manage projects and work on ad hoc
tasks you have no time to work on.
Let's turn your ideas into reality!
 
I'm savvy with the following TOOLS and SOFTWARES :
•             Taicloud (TMS)
•             Ringcentral
•             Gmail
•             DAT
•             TOPS
•             Google Suite
•             Salesforce
•             Seamless.ai
•             Zendesk
•             Netsuite 

Convinced I'm the Customer Service PRO you've been searching for?
Shoot a personalized message and let's discuss.
Eager to voice chat? Let me know the best time for a Discovery Call.