Technical Virtual Assistant | E-Commerce & IT Support Specia

Operations & Customer Support Order coordination and fulfillment support (floral and retail): Coordinates between customers and vendors to ensure accurate order fulfillment and timely delivery, maintaining high service standards. QuickBooks/accounting software support for clients: Provides guidance and troubleshooting support for accounting software, helping clients maintain accurate financial records. Communication with vendors, customers, and cross-functional teams: Strong interpersonal skills used to liaise with multiple stakeholders, ensuring smooth operations and issue resolution. Strong problem-solving, documentation, and multi-tasking: Demonstrates analytical thinking to solve operational and technical challenges, maintains clear documentation, and effectively manages multiple tasks simultaneously.

Technical & IT Support Troubleshooting POS systems, kiosks, printers, tablets, and CCTV: Able to identify and resolve technical issues across multiple hardware devices used in retail and restaurant operations. Account/password resets and web application support: Provides secure account management, assists with password resets, and supports clients in navigating web applications. Network & connectivity troubleshooting (WiFi, internet issues): Skilled in diagnosing and resolving network and internet connectivity problems to maintain uninterrupted operations. Device setup and replacement processing: Experienced in setting up new devices, configuring them for use, and processing replacements or repairs when needed.

E-Commerce & Shopify Product listing, bulk upload, and variant management (Shopify): Skilled in efficiently adding and managing products on Shopify, including variations, images, and pricing, ensuring all listings are accurate and up-to-date. Storefront updates: collections, categories, product details: Experienced in organizing and maintaining Shopify storefronts, creating product collections, categories, and detailed descriptions for an optimized shopping experience. Basic theme customization and layout adjustments: Capable of making minor adjustments to Shopify themes, improving layout, visual appeal, and user experience without requiring advanced coding. SEO-friendly product titles and descriptions: Proficient in writing product titles and descriptions optimized for search engines to improve product visibility and drive traffic to the store. Order and inventory management support: Experienced in monitoring inventory levels, updating stock, and assisting with order management to ensure smooth business operations and timely fulfillment.