Workforce Analyst

Experienced in handling customer databases, updating records, and maintaining data accuracy using various CRM tools.

Proficient in creating custom Excel templates that streamline workflows and improve team efficiency. Experienced in data cleaning, formula automation, and building user-friendly dashboards to support reporting and decision-making.

Over the years in the BPO industry, I’ve developed strong data entry skills—accurately handling large volumes of information across CRMs, spreadsheets, and internal databases. I ensure data integrity, speed, and attention to detail in every task.

I’ve used Zendesk primarily for monitoring ticket flow and generating performance reports, ensuring timely resolution and efficient support operations. I'm also familiar with navigating tickets, assigning priorities, and extracting insights to help improve service quality.

I use Google Sheets extensively for data tracking, analysis, and collaboration. I’ve built dynamic dashboards, automated reports using formulas and filters, and managed large datasets efficiently across teams in real time.

Over 4 years of experience providing professional and empathetic customer support across phone, email, and live chat platforms.

Skilled in staffing plans, scheduling, real-time monitoring, and generating performance reports to support operations and service-level goals.

Knows how to use Canva to create simple visual reports, social media assets, and presentation materials.

Familiar with using collaboration tools to track tasks, communicate with teams, and support remote work environments.

Efficient in cleaning raw datasets and validating information to ensure data accuracy, consistency, and reliability.

Able to type at an average speed of 65+ WPM with high accuracy, ideal for fast-paced data entry roles.