General Virtual Assistant/Customer Service Expert

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

May 3rd, 2024 (yesterday)

Member Since

October 10th, 2023

Profile Description

Hello, I'm Upgrade to see actual info. With three years of experience in customer service, I've successfully managed e-commerce and USA-based telecommunications accounts. I pride myself on being efficient, a quick learner, and capable of working effectively under pressure, often with minimal supervision.

My previous roles have included:
Handling both outbound and inbound phone calls, which has sharpened my communication and problem-solving skills.
Explaining complex billing details to customers, showcasing my ability to simplify and clarify information.
Meticulous case filing, emphasizing my organizational and detail-oriented approach.
Proficiency in upselling, a key skill in persuading customers to explore additional products or services.
Basic troubleshooting, which underlines my ability to address and resolve customer inquiries.
Managing in-store appointment scheduling, highlighting my strong time management abilities.
In terms of software proficiency, I am well-versed in various applications, including Slack, Outlook, Google Suite, Microsoft Office 365, Salesforce, and Cisco, which have been essential tools in my previous roles.