Admin Assistant/ Virtual Assistant/ Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors Degree

Last Active

April 25th, 2024 (6 days ago)

Member Since

June 9th, 2016

Profile Description

With over nine years of professional experience, I have honed my skills in customer support, training, recruitment, and communication excellence. My journey began as a Customer Service Representative at Stream Global Services, where I adeptly handled inquiries, resolved complaints, and facilitated sales. Transitioning into roles at Sutherland Global Services, I diversified my expertise, first as a Recruitment Specialist, overseeing the recruitment process and conducting initial interviews, then as a Communications Excellence Trainer, where I conducted training sessions, monitored progress, and provided constructive feedback. Later, my roles at HelpFlow and Spa World Australia as an Email and Chat Support Specialist and Customer Support Representative, respectively, allowed me to excel in responding to customer queries promptly and efficiently, using various tools such as Zendesk, Zoho, and Slack. Throughout my career, I have consistently demonstrated my ability to understand customer needs, utilize relevant tools, and collaborate effectively with teams to deliver exceptional service.