Jonalyn

Customer Service Associate

65 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

May 15th, 2024 (6 days ago)

Member Since

October 9th, 2023

Profile Description

With over four years of dedicated professional experience, I have accumulated valuable insights and expertise from diverse fields, seamlessly integrating this knowledge into my daily work tasks.
As a Customer Service Representative at Concentrix, I sharpened my communication and problem solving skills. Moreover, I honed my ability to handle pressure while assisting customers Upgrade to see actual info my role as a Call Captioner at Teleperformance, I enhanced my ability to concentrate and multitask effectively. I gained experience in maintaining efficiency within fast-paced setting. Hence, I am able to provide exceptional customer support.
With optimistic mindset and positive attitude, I am ready to make a significant impact in any organization.

Top Skills

Marketing » Content Creation » Proofreading

Experience: 2 - 5 years

As a former call captioner, proofreading is one of the necessary skills needed for efficient work. I read through transcripts, and make needed corrections for precision and comprehensibility of the call.

Customer Support » Email Support

Experience: 2 - 5 years

Office and Administration » Transcription

Experience: 2 - 5 years

As a call captioner, I transcribed audio into written form real time. I accurately caption spoken words aiding people with hearing disabilities to comprehend conversations easily.

Other Skills

Design » Graphic Design

Experience: Less than 6 months

Office and Administration » Data Entry

Experience: 2 - 5 years

During my tenure of over three years as a call captioner, my responsibilities included recording call data within our Bug Report. This contains information such as call ID, initiation and termination of call timestamps, occurrences of silence, and any additional complexities encountered during the calls. Furthermore, I diligently incorporated requisite details into our transcripts, enhancing both accuracy and comprehensibility.

Customer Support » Customer Service

Experience: 6 months - 1 year

I worked as a customer service support for eBay UK (M2M/Escalations). I managed diverse cases including order returns, refunds, addressing customer complaints, tracking parcels, and liaising with individuals relevant to the case.

Basic Information

Age
27
Gender
Female
Website
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Address
Baguio City, Benguet
Tests Taken
IQ
Score:  110
DISC
Dominance: 27%
Influence: 29%
Steadiness: 15%
Compliance: 29%
English
C2(Advanced/Mastery)
Uploaded ID
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