A+ Customer Support | Virtual Assistant | Software QA Lead

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Bachelors degree

Last Active

April 24th, 2024 (11 days ago)

Member Since

October 8th, 2023

Profile Description

"Hello! I'm a Virtual Assistant with extensive experience in customer support and software testing. My passion lies in delivering exceptional software products and ensuring customer satisfaction. Here's a glimpse of what I offer:
???? Expertise Highlights ????
- Customer Support and Technical Insights
- Product Training and Development
- Test Planning & Execution
- Defect Tracking & Reporting
- Cross-Functional Team Leadership
- Process Improvement & Optimization
Highlights from my journey:
???? Successfully assisted customers with product-related inquiries, maintaining a satisfaction rating of over 95%.
???? Implemented test automation initiatives, enhancing testing efficiency by 40% and expanding test coverage.
???? Collaborated with development and product teams to elevate software quality and improve user experience.
???? Provided valuable customer feedback to the product team, leading to exciting enhancements and improved usability.
???? Conducted engaging training sessions for support teaUpgrade to see actual infombers, enhancing overall team efficiency.
I look forward to bringing my expertise to your projects and ensuring their success!"