Rosalie

Virtual/Executive Assistant|Customer Support Specialist

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Overview

Looking for full-time work (8 hours/day)

at $4.80/hour ($928.00/month)

Bachelors degree

Last Active

July 13th, 2026 (2 days ago)

Member Since

October 6th, 2023

Profile Description

Hi, I'm ---------- ---------- ---------- , I’ve helped businesses and executives streamline operations and deliver exceptional customer experiences as a versatile Customer Service Representative, Virtual Assistant, and Executive Assistant with over 10 years of experience across BPO, online gaming, real estate, rental management, and executive support.

From 2016 to 2025, I focused on continuous professional and personal growth, building strong technical skills, adaptability, and resilience that now allow me to consistently deliver measurable results. I’ve supported executives with calendar and email management, COI compliance coordination, property and rental oversight, workflow optimization, and staff timesheet reporting.
My work has included managing 100+ daily customer inquiries, improving Airbnb and VRBO response rates by 30%, reducing support backlogs by 20%, and decreasing overdue payments by 10%. I’m highly experienced with CRM and property management platforms such as Salesforce, Zendesk, Jobber, Service Channel, Hostaway, and Guesty, and I excel at process improvement and executive-level support.
I’m known for being adaptable, solutions-driven, and highly reliable in fast-paced, remote environments.
Let’s work together to bring greater efficiency and consistency to your business.

Top Skills

Customer Support

Experience: 5 - 10 years

7+ years of experience delivering excellent customer service through multiple channels—resolving technical, financial, and general concerns professionally and efficiently.

Office and Administration » Executive Assistance

Experience: 1 - 2 years

Skilled in supporting business owners and executives with daily operations including calendar scheduling, email filtering, travel arrangements, and task prioritization to ensure smooth workflows.

Virtual Assistant

Experience: 1 - 2 years

Experienced in providing remote administrative support such as data entry, file management, report preparation, research, and communication handling for clients across different industries.

Other Skills

Marketing » CRM » Zendesk

Experience: 6 months - 1 year

Proficient in managing customer interactions and workflows through various CRM tools to improve client relationships and service delivery.

Office and Administration » Calendar Management

Experience: 6 months - 1 year

Efficient in organizing schedules, setting appointments, and managing inboxes to ensure no missed opportunities or deadlines for busy professionals.

Office and Administration » Data Entry

Experience: Less than 6 months

Detail-oriented in maintaining accurate records, updating revenue sheets, and organizing financial or operational data for business analysis.

Real Estate » Cold Calling

Experience: Less than 6 months

Confident in making outbound calls to generate leads, qualify prospects, and present services such as real estate offers or AI-based solutions.

Design » Graphic Design » Canva

Experience: 6 months - 1 year

Able to create visually appealing social media graphics, flyers, and presentations using Canva for marketing or internal business use.

Real Estate » Short Term Rentals » HostAway

Experience: 6 months - 1 year

Skilled in Hostaway and Guesty for short-term rental management, including property listings, calendar sync, guest communication, and reservations. Experienced in coordinating cleaners, generating reports, and ensuring smooth check-in/check-out processes.

Basic Information

Age: 29

Gender: Female

Website: Sign Up with Pro Account to View

Address: Danao, Cebu

Tests Taken: IQ
Score: 133: DISC
Dominance: 30%
Influence: 14%
Steadiness: 35%
Compliance: 21%: English
C2(Advanced/Mastery)