Maridel

Virtual Assistant | Customer Support Specialists

70 ID PROOF
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Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Associates degree

Last Active

April 29th, 2024 (3 days ago)

Member Since

October 4th, 2023

Profile Description

*Respond to emails using client-provided templates and scripts
*Track team feedback/requests in client-provided platform
*Provide support for basic troubleshooting
*Answer customer queries related to product/service
*Support client-related FAQs/troubleshooting
*Respond with urgency, care and goal of resolving issues to complete
transactions/generate revenue
*Escalate inquiries when necessary and other adhoc tasks.
*Handling and analyzing price match requests
*Updating inventory issues and inform customers through email using clientprovided templates and scripts
*Authorize return created by the customer
*Analyzing and refunding return queues manually

Top Skills

E-Commerce » Amazon

Experience: 2 - 5 years

E-Commerce » Shopify

Experience: 2 - 5 years

Office and Administration » Google Sheets

Experience: 2 - 5 years

Other Skills

Marketing » CRM » NetSuite CRM

Experience: 6 months - 1 year

Project Management » Basecamp

Experience: 2 - 5 years

Office and Administration » Microsoft Excel

Experience: 2 - 5 years

Office and Administration » Email Handling

Experience: 2 - 5 years

Basic Information

Age
28
Gender
Female
Website
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Address
Liloan, Cebu
Tests Taken
IQ
Score:  117
DISC
Dominance: 0
Influence: 0
Steadiness: 0
Compliance: 0
Uploaded ID
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“My Filipino specialist who is absolutely amazing..go get your OFS today!”

Eden Einav

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