Thank you for taking the time to review my profile.
I’m
Over the course of more than 6 years, I've gained valuable experience in various industries. Relatively, I have spent 3 years as an integral member of a back-office team, in the role of an administrative assistant where my responsibilities encompassed the meticulous handling of administrative tasks, including data entry, record management, analysis, and related responsibilities.
I've also had the privilege of working as a Customer Service Specialist at renowned organizations such as TTEC and ALORICA, accumulating over a year of exposure in the field. I employ forward-thinking strategies to ensure elevated customer satisfaction, addressing needs and resolving concerns promptly and accurately, be it through phone,
Let’s talk about how I can level up your business.
- Exemplary Professionalism
- Commitment to customer service satisfaction
- Proven quick learning capabilities
- Methodical organization skills
- Adaptable and flexible work approach
- Proficient in multitasking
- Strong problem-solving acumen
- Effective communication skills
- Meticulous attention to detail
Throughout my career, my unwavering goal has been to consistently meet or surpass the expectations of both my employer and clients alike.
I'm confident in delivering the top-notch service your business needs, treating it with utmost care and dedication it deserves.
Experience: 1 - 2 years
· Assisting customers across multiple different channels. · Addressing complaints accordingly. · Staying informed on updates about the product/account to ensure that the correct information is given to customers. · Acknowledging feedback and submitting it to the management. · Working well under pressure.
Experience: 2 - 5 years
· Managing records · Performing research · Executing data entry · Creating and managing written communication · Scheduling appointments
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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