I was responsible for Funding oversight of the Crescent Bank & Trust and perform all evaluated compliance of potential updates with established company frameworks and strategic plans. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Devise, establish, and communicate quality assurance procedures, standards and specifications.
My experience is an excellent fit for the list of requirements in this job:
- 3 years experienced as a Quality Analyst
- Call center experience, especially in a QA role
- Skill in demonstrating professional, empathetic phone manner
- Perform accurate and complete work, within deadlines, with our without direct supervision
- Facilitating Calibration and Weekly Business review with our client to make sure that everything is aligned and following our Quality Standards
- Known as keen to details and have been commended by the client SVP.
- 8 Months CSR in healthcare account (Insurance) & 1 year experienced as a collection specialist
I really appreciate yo taking the time to review my application for the position :)
Sincerely,Numer
Experience: 1 - 2 years
Providing feedback to agents to improved their skills and to meet the quality standards that the client provided
Experience: 1 - 2 years
Experienced in Customer service for 8 months in a Healthcare company
Experience: 1 - 2 years
Collaborating with clients to make sure that we're aligned and calibrated by having a calibration weekly.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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