John

General VA|CSR|TSR|Quality Assurance

65 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

April 22nd, 2024 (6 days ago)

Member Since

October 1st, 2023

Profile Description

My professional journey commenced as a customer service representative at a TELCO company in the USA, where I adeptly managed both inbound and outbound calls. Transitioning into the role of a Resilient Customer Service Representative from 2016 to 2021, I honed my skills in providing exceptional customer support. Recognizing my capabilities, I was entrusted with the responsibility of a Quality Analyst, where I excelled from 2021 to 2022, ensuring the highest standards of service delivery. In May 2022, I embarked on a new chapter as a Contact Support Specialist at a USA-based healthcare staffing agency, where my versatile skill set enabled me to handle various tasks including inbound and outbound calls, Email Management, and operational responsibilities. Demonstrating consistent dedication, I earned a promotion to Professional Quality Analyst in December 2022, overseeing the overall performance of our team, thereby contributing to the company's success.

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

Customer Support » Chat Support

Experience: 6 months - 1 year

Customer Support » Customer Service

Experience: 5 - 10 years

Other Skills

Marketing » CRM » Zoho CRM

Experience: 6 months - 1 year

Marketing » Social Media Management

Experience: Less than 6 months

Customer Support » Phone Support

Experience: 5 - 10 years

Design » Graphic Design » Canva

Experience: Less than 6 months

Office and Administration » Personal Assistant

Experience: 6 months - 1 year

Basic Information

Age
30
Gender
Male
Website
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Address
Cebu City, Cebu
Tests Taken
IQ
Score:  117
DISC
Dominance: 48%
Influence: 9%
Steadiness: 11%
Compliance: 32%
English
C2(Advanced/Mastery)
Uploaded ID
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