My professional journey commenced as a customer service representative at a TELCO company in the USA, where I adeptly managed both inbound and outbound calls. Transitioning into the role of a Resilient Customer Service Representative from 2016 to 2021, I honed my skills in providing exceptional customer support. Recognizing my capabilities, I was entrusted with the responsibility of a Quality Analyst, where I excelled from 2021 to 2022, ensuring the highest standards of service delivery. In May 2022, I embarked on a new chapter as a Contact Support Specialist at a USA-based healthcare staffing agency, where my versatile skill set enabled me to handle various tasks including inbound and outbound calls,
Experience: 5 - 10 years
Experience: 6 months - 1 year
Experience: 5 - 10 years
Experience: 6 months - 1 year
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: 6 months - 1 year
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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