15+ Years Customer Service Expert | eCommerce VA

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

April 26th, 2024 (11 days ago)

Member Since

September 30th, 2023

Profile Description

Are you on the lookout for a self-starter and detail-oriented Virtual Assistant who can provide your clients the white-glove service they deserve while lifting the administrative weight off your shoulders? Your search ends here!
???? 15+ years of dedicated Customer Service expertise.
???? Proficient in both English and Spanish, with a rich background in E-commerce, Dropshipping, and more.
???? Social Media Content Moderation
???? With extensive experience in handling escalations, coupled with a solid background in inbound sales, upselling, cross-selling, customer retention, and win-back strategies, I specialize in turning challenging customer interactions into opportunities for loyalty and satisfaction.
As your dedicated Virtual Assistant, here's a glimpse of what I bring to the table:
?Exceptional Customer Support & Engagement
?Multilingual Support (English & Spanish)
? Expertise in E-commerce and Dropshipping Operations
???Email & Communication Management
Diving into the dynamic worlds of Dropshipping & E-commerce, I bring focused expertise that not only enhances operational efficiency but also significantly boosts customer satisfaction:
? Customer Support Mastery in E-commerce: I ensure unparalleled customer satisfaction and loyalty by vigilantly overseeing the customer support process, transforming every interaction into an opportunity for building loyalty.
?Social Media Content Moderation: Efficient monitoring of user-generated content, ensuring compliance with community guidelines and terms of service to maintain a safe online environment. Active engagement with the community by promptly responding to customer comments, addressing concerns, and facilitating positive interactions.
? E-commerce Email & Communication Expert: Proficiently managing emails, I adeptly address all customer inquiries regarding product specifics, availability, pre-orders, promotions, and adjustments, all while ensuring communications align perfectly with your brand’s voice.
? Chargeback & Shipping Coordination: Expertly handling chargeback responses and liaising with shipping services like FedEx, I tackle lost packages and claims, ensuring swift and satisfactory resolutions for customer concerns.
? Returns & Exchanges Facilitation: Assisting with returns and exchanges on a case-by-case basis, I meet each customer’s needs with flexibility and a proactive attitude, strengthening their trust and loyalty to your brand.
? Order Management & Warehouse Liaison: Working closely with warehouse teams, I ensure orders and address amendments are efficiently managed along with priority shipments, streamlining operations to enhance overall customer satisfaction.
? Conflict Resolution & Optimism: Armed with a skillful ability to manage conflict and maintain optimism, I’m adept at transforming potentially negative customer experiences into positive outcomes.
? Operational Excellence & Record Keeping: Through meticulous tracking of claims and shortages, I ensure your operations remain organized and efficient, guaranteeing no detail is missed.
? Basic Bookkeeping: Beyond the operational tasks, I bring basic bookkeeping skills to the table, maintaining accurate financial records and providing clear insights to support informed business decisions.
I'm comfortable and skilled with using tools like:
?Agorapulse
? Zendesk
? Shopify Plus
? FedEx Claims
?Gorgias
? Loop
? Canva
? Google Docs
? Google Sheets
? Google Calendar
? Google Meet
? Microsoft Word
? Microsoft Excel
? Slack
Entrusting me with your dropshipping and e-commerce customer service and administrative needs means gaining a strategic partner committed to fostering excellence and propelling growth.
Let’s connect to explore how we can achieve and surpass your goals together!