Customer Service and Real Estate Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $14.00/hour ($2,464.00/month)

Associates degree

Last Active

April 15th, 2024 (14 days ago)

Member Since

September 28th, 2023

Profile Description

Hi. I am Karol May Rubio, "Kaye" for short. I am a licensed Real Estate Agent here in the Philippines, and I used to work as a USA Real Estate Virtual Assistant for the past four years (Upgrade to see actual info).In my previous role as USA Real Estate Virtual Assistant (in North Carolina and Oregon), I was responsible for a wide range of tasks, including:- Providing client support - Communications Management (Phone, SMS, Chat, and Email)- Managing email and scheduling appointments- Marketing and Listing Assistance- Writing CMAs (Comprehensive Market Analysis) for Property Buyers and Sellers- Inside Sales Agent and AcquisitionsI am confident that I have fundamental skills and experience necessary to be a valuable asset to your team. I have solid 10 years of experience in sales and customer service; worked for 6 years as a Call Center Officer in Retail, Back Office Support, Sales and Collections, and Complaints Management at these companies:- Sprint USA (Upgrade to see actual info)- Talktalk UK (Upgrade to see actual info)- Citibank North America (Upgrade to see actual info)- USA Real Estate Firms (Upgrade to see actual info)- Toyota Motors Philippines (Upgrade to see actual info)I am proficient in a variety of software programs, including:- Business Suites and Project Management Apps: Microsoft Office,
Google, and FB Meta Suite- Social Media, CRM Platforms, and Lead Management Software/Tools- USA REVA Tools for
Property Research, Comprehensive Market Analysis, Listing, and Marketing- Communication and Phone Systems- Calendar Booking and Schedule/Appointment ManagementI am a self-starter, highly motivated, collaborative, trustworthy-type of salesperson, and growth hungry. I am a wild dreamer, goal digger, and possess a can-do attitude!I'd love to help you in nurturing and managing leads to scale your business.I am available to work flexibly: 40 hours per week (most especially in your time zone); including weekends and holidays, if necessary. I am eager to learn more about the role and your company. Let's discuss how we could work together soon! I am available for an interview at your earliest convenience. Here's my 3-minute-Video Portfolio, Cover Letter, and CV/resume.Upgrade to see actual info you for your time. Talk soon!Karol May Rubio - Upgrade to see actual info Upgrade to see actual info

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

Customer Solutions Officer Citibank NA | TalkTalk UK | Sprint USA - Built rapport with customers to always make them feel welcome. Empathize when necessary to make them feel valued. Made sure to acknowledge to make them feel treated like a Priority. - Spent adequate time learning and comprehended customers' concerns to properly address and resolve their queries. - Properly update and document customers' information into a CRM database to follow up, organize; and manage time effectively, maintaining a professional and ethical service to them. - Offered extra mile by discussing service related tips that may benefit customers, and assured to end conversation with a satisfactory service. - Assisted Online Users through Technical Support Qualified Credit and Loans KYC (Know Your Customer) and Mortgage / Refinancing to Eligible Clients (Upsell) - Managed churn and delinquent type of accounts; provided value and negotiated Account Closures through our Campaign: Retentions Program

Real Estate » ISA Real Estate

Experience: 2 - 5 years

I used to work as a USA Real Estate Virtual Assistant for the past four years (2018-2022). - Listened and comprehended Buyers/Sellers’ situations in order to determine what options will best fit their needs and financial situations. - Built strong relationships with our clients to maintain effective and open communication with the intention of helping in their Buying/Selling journey. - Logged customers into a CRM database to follow up, organize, and manage time effectively, maintaining a professional relationship with the customer. - Helped Real Estate investors/wholesalers qualify prospect FSBO/sellers, with a monthly buying (average) $1.2M in gross TCP

Office and Administration » Personal Assistant

Experience: 2 - 5 years

I used to work as a USA Real Estate Virtual Assistant for the past four years (2018-2022). - In my role as a PH and US real estate Sales, Marketing, Virtual Assistant; I am responsible for listing and selling properties, as well as assisting buyers/sellers in their buying and selling journey. - I have experience working with US Real Estate Investors, Wholesalers, and Brokers; managing their accounts, schedules, and meetings.

Other Skills

Marketing » Real Estate Marketing

Experience: 2 - 5 years

I used to work as a USA Real Estate Virtual Assistant for the past four years (2018-2022). - Built engagement activities and campaigns through strong online marketing and sales negotiations. - Built and Implemented the most innovative forms of marketing and customer satisfaction practices; such as Craigslist advertising campaigns, Organizing Social Media Content, LeadSherpa SMS blast, Mailchimp Email blasts, and MarketLeader Campaigns for CRM and client follow ups.