IT Sales Admin | Licensing Specialist | CRM Specialist

Overview

Looking for part-time work (4 hours/day)

at $9.56/hour ($920.00/month)

Associates degree

Last Active

July 1st, 2026 (6 days ago)

Member Since

September 28th, 2023

Profile Description

Hi! I'm Joshua, a remote operations and customer support professional with over 8 years of experience supporting international businesses across New Zealand and Canada.

My background combines sales administration, Microsoft licensing, customer support, CRM management, and business operations. I enjoy creating organized workflows, keeping systems accurate, and making sure both clients and internal teams have the support they need to succeed.

In my current roles, I manage billing administration, licensing renewals, CRM maintenance, customer communications, contract updates, and cross-functional coordination. Prior to this, I built my career in technical support, customer service, quality assurance, and escalations, giving me a strong foundation in problem-solving, communication, and delivering excellent customer experiences.

Here's what I can help your business with:
• Sales Administration
• CRM Management (Salesforce, ConnectWise, SAP CRM, PipeDrive)
• Microsoft 365 Licensing
• Billing & Renewals
• Customer Support (Email & Chat)
• Administrative Support
• Data Management & Documentation
• Google Workspace & Microsoft Office

I take pride in being dependable, detail-oriented, and proactive. I communicate clearly, take ownership of my responsibilities, and enjoy finding ways to improve processes and keep operations running smoothly.

I'm currently employed in remote roles and am intentionally looking for a long-term part-time opportunity that complements my existing schedule. I'm not looking for a temporary side gig—I want to build a lasting partnership where I can provide consistent, reliable support and become a trusted member of your team.

If you're looking for someone who is organized, adaptable, and committed to delivering high-quality work with minimal supervision, I'd love to connect.