Administrative | Communication Skills Trainer | BPO Rep

Overview

Looking for full-time work (8 hours/day)

at $6.25/hour ($1,100.00/month)

Not Specified

Last Active

April 1st, 2021 (1138 days ago)

Member Since

June 1st, 2016

Profile Description

I've been working in the BPO industry for more than a decade now. I have attended several English Proficiency & Accent Training, product training and customer service excellence training. I can definitely apply the knowledge & the experiences that I've learned in this field of work. This field which I value and enjoy the most. 

I recently worked as an administrative officer in a Research Company (Executive Assistant) and a marketing assistant in Real Estate Outsourcing. I started in October of 2017 until 2019. As an executive assistant; I worked on communicating with clients, data entries, tracking and monitoring engagements on my client's communities, setting up Ning communities, creating headers for Ning communities, creating surveys. As a Marketing Assistant: I handle listings, appraisals, contacts, six-week action plans, lead generation, and graphics for adverts.

I've worked as a communication skills trainer/mentor from 2016 to 2017. I also worked as a Retention Agent in Sutherland Global Services in 2007, wherein I was trained to negotiate with account holders to be able to retain them in the service. We offer them good deals which will benefit them. I also worked as a Collection Specialist in iQor for a year. I handled accounts that are 1-6 payments behind on their monthly bills. I also worked as a Customer Service Representative for TMobile and for UPs International-Freight Division as well. I started as an online research agent then trained to be a shipping agent. Then I was promoted as a tracking agent after a week, then after 3 days, I got promoted as a universal agent, for Freight-Division (For more than 2 years). I also had an experience being a Virtual Assistant and a Point of Contact of Mitchell Levy, a great writer (Upgrade to see actual info). I attended the meeting every day for updates (conference call with the client). I'm asked to distribute/assign the tasks to the entire team. I am assigned to monitor the progress and lead the team. I also got hired as a Senior Market Analyst for almost 3 years. Tasks included in this job are researching, analyzing, gathering information, data entry and navigating county assessor sites.

I definitely have the heart of communicating with other people, being detail-oriented and determined to provide good service. Hoping to share my expertise with you and looking forward to learning new skills.