I’m a detail-oriented Cold Caller / Virtual Assistant / Sales Support Specialist with experience supporting companies across various industries through high-quality lead generation, customer service, CRM management, and sales enablement.
I’ve worked with startups, agencies, and BPO environments where accuracy, consistency, proactive communication, and strong client support are critical. My background includes handling billing inquiries, service adjustments, and account resolutions, ensuring excellent customer experiences while maintaining accurate CRM records. I specialize in independent lead research, multi-channel outreach, CRM optimization, handling customer inquiries, and real-time support for sales teams—helping managers and Account Executives focus on core goals while I manage pipelines and client interactions.
I’m experienced in building accurate company, account, and contact relationships within CRM systems and managing user access through Admin Dashboards to support onboarding, account updates, and customer needs.
What I can help you with:
• Lead research and qualification
• Cold calling,
• CRM management (HubSpot, Salesforce)
• Creating and maintaining company, contact, and account records
• Company, account, and contact data organization and validation within CRM systems
• Admin Dashboard user access management (add/remove users)
• Google Sheets reporting and data exports for sales strategy
• Customer service support, account management, and follow-ups
• Real-time support for sales teams
I’m known for my strong attention to detail, reliability, and client-first mindset, with the ability to work independently while supporting business goals. If you’re looking for someone who can keep your CRM organized, outreach effective, and clients well-supported, I’d be happy to help.
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: 1 - 2 years
I enjoyed every second I Interacted with the customers, from the extensive range of scope we covered for multiple products and services. It helped me gain the level of confidence that I have right now when dealing with all kinds of difficult people, both politely and professionally. I gained a deep understanding of what it means to be on the other side of the conversation, to put one's self in their shoes. Through that, I learned how important it is never to take anything negative from the conversation personally so that I can give my best in assisting the customers at a pleasing pace.
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