Virtual Assistant | Co-host Short-term Rentals

Skilled in managing calendars, organizing files, data entry, scheduling tasks, updating records, and providing reliable day-to-day administrative assistance.

Knowledgeable in Airbnb, Booking.com, VRBO and vacation rental operations including guest communication, reservation management, check-in/check-out coordination, handling maintenance concerns, and ensuring positive guest experiences.

1 year and 6 months in Account Associate Customer Service

Strategic Planning: Developed and implemented innovative social media strategies aligned with business objectives, resulting in increased brand awareness and engagement. Content Creation: Spearheaded the creation of compelling and shareable content across various mediums, including graphics, videos, and written material. Adept at maintaining a cohesive brand image. Community Engagement: Established and nurtured a positive online community through active interaction, responding to comments, messages, and mentions. Fostered brand loyalty and customer satisfaction. Analytics and Optimization: Utilized data-driven insights to monitor and analyze performance metrics, adapting strategies for continuous improvement. Proficient in leveraging analytics tools to measure campaign success. Campaign Management: Successfully planned, executed, and measured the success of social media campaigns and promotions. Collaborated cross-functionally to align efforts with broader marketing initiatives. Influencer Collaboration: Identified and collaborated with influencers and brand advocates to expand reach and enhance credibility. Maintained positive relationships with key influencers in the industry. Platform Expertise: Managed and optimized social media accounts across platforms, staying informed about platform trends, algorithm changes, and emerging features.

Experienced in handling guest inquiries, resolving concerns professionally, and providing friendly, prompt, and empathetic support through messaging platforms, email, and chat support.

I further honed my skills while working remotely for salary.com as a Business Development Representative. As a Cold Caller, I played a pivotal role in expanding business opportunities by identifying and engaging potential clients. My role involved cultivating strong relationships, understanding client needs, and effectively communicating the value of our services.

Experienced in organizing emails, responding to inquiries efficiently, scheduling appointments, and maintaining accurate calendars to support smooth operations.

Able to coordinate with cleaners, maintenance teams, and contractors to ensure issues are addressed quickly and properties remain guest-ready.

Assisting customer for basic troubleshooting

1 year and 6 months in Assisting customers on billing concerns and transitioning sales at the same time.