Ticket, Chat, Phone Support Agent | Customer Support Rep

Overview

Looking for full-time work (8 hours/day)

at $16.50/hour ($2,904.00/month)

High school diploma

Last Active

January 13th, 2024 (123 days ago)

Member Since

September 17th, 2023

Profile Description

Greetings! I'm Fort, a seasoned customer service professional excited to bring my expertise to your team.

With a proven track record of delivering exceptional customer experiences, I'm dedicated to ensuring your clients/customers receive top-notch support and assistance. If you're seeking a skilled and empathetic customer service specialist, look no further.

Key Qualifications:
• Over a decade of hands-on experience in customer service
• Exceptional interpersonal and communication skills
• Empathetic and attentive problem solver
• Proficiency in CRM software and support tools
• Consistent record of exceeding customer satisfaction goals
• Familiarity with global customer service practices
• Respect for client privacy and data security

Customer Service Skills and Traits:
• Active Listening: I have a keen ability to listen attentively to customers, understanding their needs and concerns effectively.
• Empathy: I approach every interaction with empathy, ensuring customers feel heard and valued.
• Clear Communication: My communication style is clear, concise, and tailored to each customer's level of understanding.
• Conflict Resolution: I excel in de-escalating tense situations and finding amicable solutions to customer issues.
• Multitasking: I can handle multiple customer inquiries simultaneously without compromising the quality of service.
• Patience: I remain patient and composed even in challenging customer interactions.
• Product Knowledge: I invest time in thoroughly understanding your products or services to provide accurate information to customers.
• Time Management: I prioritize tasks efficiently to meet service level agreements and response times.

Services I Offer:
• Inbound and Outbound Customer Support
• Email and Live Chat Assistance
• Ticketing and Issue Resolution
• Order Tracking and Fulfillment
• Call Scripting and Training
• Customer Feedback Analysis

Why Choose Me?
• Proven Excellence: I have a track record of maintaining high customer satisfaction ratings and resolving complex issues effectively.
• Customer-Centric: I understand the importance of putting the customer first and am committed to delivering exceptional service that reflects positively on your brand. I take the initiative to educate customers about your products or services, empowering them to make informed decisions.
• Multichannel Proficiency: I can seamlessly handle customer inquiries across various communication channels, ensuring a consistent and positive experience.
• Problem-Solving Expertise: I thrive on finding solutions to challenges and can adapt to changing situations swiftly.
• Adaptability: I'm comfortable working in diverse industries and can quickly grasp the nuances of your specific business needs. I can quickly adapt to new processes, technologies, and changes in customer needs, ensuring a seamless customer experience.
• Team Player: I collaborate effectively with colleagues, fostering a supportive and productive work environment. I work collaboratively with cross-functional teams to share insights and improve overall customer service processes.
• Attention to Detail: I pay meticulous attention to detail when documenting customer inquiries, ensuring accuracy and preventing errors.
• Cultural Sensitivity: I have experience working with diverse customer bases, demonstrating cultural sensitivity and respect for varying customs and norms.
• Conflict Management: I proactively identify and address potential issues, preventing them from escalating into customer problems. I am skilled in managing and de-escalating conflicts, turning challenging situations into positive customer interactions. I am adept at finding win-win solutions to conflicts, ensuring both customer satisfaction and business objectives are met.
• Time Efficiency: I prioritize tasks efficiently to minimize wait times for customers, contributing to overall satisfaction.
• Productivity & Quality: I consistently meet or exceed performance targets, maintaining a high level of productivity in a fast-paced environment. I consistently maintain service quality standards and seek opportunities to enhance service excellence.
• Time Zone Flexibility: I can accommodate different time zones, ensuring 24/7 customer support if needed.

•• Let's Collaborate ••

If you're seeking a customer service specialist who can elevate your brand's reputation and deliver outstanding support, please don't hesitate to reach out. I'm eager to discuss how I can contribute to your team's success and help you create lasting customer relationships.