Reimbursement Specialist | Listing Optimization | PPC Specialist | Account Healt

Former Amazon lead for FBA, Credit Ops and IIDP

handled Listing Optimization for multiple Amazon Accounts since 2019.

• Gaining a deep understanding of client needs, objectives, and goals. • Serving as the primary liaison between clients and the organization, ensuring seamless communication. • Proactively addressing and resolving client concerns and issues to maintain high satisfaction levels. • Formulating and executing comprehensive client service plans and strategic approaches. • Efficiently managing client accounts, contracts, and agreements to uphold commitments. • Identifying and capitalizing on opportunities for upselling or cross-selling additional services to clients. • Providing clients with comprehensive product and service information to facilitate informed decision-making. • Collaborating seamlessly with cross-functional teams to fulfil client requirements and expectations. • Vigilantly monitoring client accounts and meticulously tracking key performance indicators. • Conducting systematic client satisfaction surveys and feedback sessions for continuous improvement. • Expertly resolving client disputes and conflicts to ensure harmonious relationships. • Maintaining meticulous client records and upholding the integrity of client databases. • Remaining attuned to dynamic industry trends and evolving market conditions. • Developing and delivering impactful client reports and presentations. • Playing an instrumental role in training and mentoring client service teams. • Ensuring unwavering compliance with established company policies and procedures. • Prioritizing and managing incoming client requests and inquiries efficiently. • Devising and implementing innovative strategies to enhance client retention. • Actively participating in business development and sales initiatives. • Vigilantly monitoring competitors' activities and offerings for strategic insights. • Effectively overseeing budgets and financial aspects related to client services. • Identifying and championing opportunities for enhancing client service delivery through process improvements.

handled 4 account as a PPC manager since 2020

handling multiple seller accounts in Amazon and Walmart