Jewell

Reimbursement Specialist | Listing Optimization | PPC Specialist | Account Healt

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Overview

Looking for full-time work (8 hours/day)

at $16.00/hour ($2,816.00/month)

Associates degree

Last Active

June 12th, 2024 (4 days ago)

Member Since

September 16th, 2023

Profile Description

former employee of amazon with 8 years of experience. trained for the following Amazon department:
Credit Ops (FBA Reimbursements)
IIDP (Catalog)
FBA
Merchat (FBM)

Top Skills

E-Commerce » Amazon » FBA

Experience: 5 - 10 years

Former Amazon lead for FBA, Credit Ops and IIDP

E-Commerce » Amazon » Listing Management

Experience: 2 - 5 years

handled Listing Optimization for multiple Amazon Accounts since 2019.

Professional Services » Management Services » Bpo Operations Management

Experience: 2 - 5 years

• Gaining a deep understanding of client needs, objectives, and goals. • Serving as the primary liaison between clients and the organization, ensuring seamless communication. • Proactively addressing and resolving client concerns and issues to maintain high satisfaction levels. • Formulating and executing comprehensive client service plans and strategic approaches. • Efficiently managing client accounts, contracts, and agreements to uphold commitments. • Identifying and capitalizing on opportunities for upselling or cross-selling additional services to clients. • Providing clients with comprehensive product and service information to facilitate informed decision-making. • Collaborating seamlessly with cross-functional teams to fulfil client requirements and expectations. • Vigilantly monitoring client accounts and meticulously tracking key performance indicators. • Conducting systematic client satisfaction surveys and feedback sessions for continuous improvement. • Expertly resolving client disputes and conflicts to ensure harmonious relationships. • Maintaining meticulous client records and upholding the integrity of client databases. • Remaining attuned to dynamic industry trends and evolving market conditions. • Developing and delivering impactful client reports and presentations. • Playing an instrumental role in training and mentoring client service teams. • Ensuring unwavering compliance with established company policies and procedures. • Prioritizing and managing incoming client requests and inquiries efficiently. • Devising and implementing innovative strategies to enhance client retention. • Actively participating in business development and sales initiatives. • Vigilantly monitoring competitors' activities and offerings for strategic insights. • Effectively overseeing budgets and financial aspects related to client services. • Identifying and championing opportunities for enhancing client service delivery through process improvements.

Other Skills

Advertising » Amazon Ads

Experience: 2 - 5 years

handled 4 account as a PPC manager since 2020

Customer Support » Ecommerce

Experience: 5 - 10 years

handling multiple seller accounts in Amazon and Walmart

Basic Information

Age
27
Gender
Male
Website
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Address
Cebu, Cebu
Tests Taken
IQ
Score:  146
DISC
Dominance: 47%
Influence: 8%
Steadiness: 23%
Compliance: 22%
English
C2(Advanced/Mastery)
Uploaded ID
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