former employee of amazon with 8 years of experience. trained for the following Amazon department:
Credit Ops (FBA Reimbursements)
IIDP (Catalog)
FBA
Merchat (FBM)
Experience: 5 - 10 years
Former Amazon lead for FBA, Credit Ops and IIDP
Experience: 2 - 5 years
handled Listing Optimization for multiple Amazon Accounts since 2019.
Experience: 2 - 5 years
• Gaining a deep understanding of client needs, objectives, and goals. • Serving as the primary liaison between clients and the organization, ensuring seamless communication. • Proactively addressing and resolving client concerns and issues to maintain high satisfaction levels. • Formulating and executing comprehensive client service plans and strategic approaches. • Efficiently managing client accounts, contracts, and agreements to uphold commitments. • Identifying and capitalizing on opportunities for upselling or cross-selling additional services to clients. • Providing clients with comprehensive product and service information to facilitate informed decision-making. • Collaborating seamlessly with cross-functional teams to fulfil client requirements and expectations. • Vigilantly monitoring client accounts and meticulously tracking key performance indicators. • Conducting systematic client satisfaction surveys and feedback sessions for continuous improvement. • Expertly resolving client disputes and conflicts to ensure harmonious relationships. • Maintaining meticulous client records and upholding the integrity of client databases. • Remaining attuned to dynamic industry trends and evolving market conditions. • Developing and delivering impactful client reports and presentations. • Playing an instrumental role in training and mentoring client service teams. • Ensuring unwavering compliance with established company policies and procedures. • Prioritizing and managing incoming client requests and inquiries efficiently. • Devising and implementing innovative strategies to enhance client retention. • Actively participating in business development and sales initiatives. • Vigilantly monitoring competitors' activities and offerings for strategic insights. • Effectively overseeing budgets and financial aspects related to client services. • Identifying and championing opportunities for enhancing client service delivery through process improvements.
Experience: 2 - 5 years
handled 4 account as a PPC manager since 2020
Experience: 5 - 10 years
handling multiple seller accounts in Amazon and Walmart
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