I
am
a strong background in customer support and virtual assistance. I am writing to
express my interest in the Administrative VA role within your organization.
With
more than 2 years of experience in the BPO industry, I have honed my expertise
in technical support, billing support, and subject matter knowledge. I have a
proven track record of delivering exceptional customer service,
problem-solving, and ensuring client satisfaction. My background equips me with
the skills to handle complex issues efficiently and with a customer-centric
approach.
Additionally,
my three years as a virtual assistant across various industries, including real
estate, towing (dispatcher with Agero) insurance, and B2B telemarketing, have
allowed me to adapt to dynamic environments and take on diverse roles. I have
experience as a cold caller, executive assistant, and marketing associate,
which has further enhanced my communication and multitasking abilities.
I
am enthusiastic about the opportunity to contribute my skills, dedication, and
adaptability to your team. I am confident in my ability to excel in a role that
demands a strong work ethic, excellent communication, and a commitment to
achieving results.
Thank you for considering my application. I
look forward to the possibility of discussing how my experience and
capabilities align with your needs.
Experience: 6 months - 1 year
As a cold caller and appointment setter, I have generated leads and sales opportunities by contacting potential customers who have not expressed any interest in the product or service being offered. I have used my communication, persuasion, and sales skills to build rapport with prospects, identify their needs and pain points, and present the benefits and features of the product or service. I have also scheduled appointments for the sales team and followed up with customers to confirm their availability and interest.
Experience: 6 months - 1 year
I can use my technical knowledge, communication skills, and sales techniques to persuade prospects to buy or schedule a meeting with the sales team.
Experience: 1 - 2 years
As a chat support specialist, I have responded to customer inquiries and requests via chat platforms. I have used my typing, spelling, and grammar skills to communicate effectively with customers in a professional and courteous manner. I have also performed administrative tasks such as data entry, email management, and file organization.
Experience: Less than 6 months
As a technical support representative, I have provided technical assistance and guidance to customers who have problems with a technical product or service. I have used my technical expertise, scientific knowledge, and customer service skills to diagnose and resolve issues, explain complex concepts, and ensure customer satisfaction.
Experience: 10+ years
Experience: Less than 6 months
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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