Executive Assistant, Cold Caller and Appointment Setter(ROOF

I have solid experience in Real Estate Appointment Setting, particularly working with U.S.-based real estate campaigns as a Virtual Assistant and Cold Caller. In my role with a real estate company, I handled outbound calls to homeowners, qualified, motivated sellers, and buyers, followed scripts, handled objections, and scheduled appointments directly into the sales team’s calendar. I was responsible for consistent follow-ups, accurate CRM updates, and maintaining detailed call notes to ensure smooth handoffs to acquisition managers. This role required confidence on the phone, strong rapport-building skills, and persistence in reaching decision-makers. I worked with warm and cold leads, tracked daily metrics, and focused on booking quality appointments that converted. My experience in high-volume calling environments has trained me to stay disciplined, organized, and results-driven, which are essential in real estate appointment setting.

I have over 8 years of experience in customer service, supporting customers through phone, chat, and email channels. In my previous roles with telecom accounts like Straight Talk, Sprint, and Comcast, I assisted customers with billing concerns, technical issues, account updates, and service inquiries. While most of my roles were phone-based, they also required written communication, documenting cases clearly, and responding professionally to customer messages in internal systems. As a Virtual Assistant and Dispatcher for service-based companies in roofing, solar, HVAC, and real estate, I handled customer follow-ups, responded to inquiries, confirmed appointments, and updated CRM systems accurately. These roles strengthened my ability to provide clear, friendly, and solution-focused written support. I am comfortable multitasking, managing multiple conversations, and ensuring customers feel heard and assisted promptly. I always aim to deliver a positive customer experience while maintaining accuracy and professionalism.

I have strong experience in Office and Administration support, particularly as a Personal Assistant and Executive Assistant for remote clients. In my previous role supporting an Australian client in the auto services industry, I managed daily schedules, coordinated appointments, handled inbound and outbound communications, and ensured smooth day-to-day operations. I maintained organized records, updated CRM systems, logged payments, prepared reports, and supported internal workflow management to keep the team on track. In addition, I have experience as a Virtual Assistant and Dispatcher for service-based businesses in roofing, HVAC, solar, and real estate. My responsibilities included booking and confirming appointments, following up with clients, organizing files and photos, managing calendars, and assisting with administrative tasks such as data entry and documentation. I am highly organized, detail-oriented, and comfortable working independently while maintaining clear communication with both clients and internal teams.

As a Real Estate Cold Caller, I specialize in engaging potential clients through strategic outreach, effectively converting leads into valuable opportunities. My role involves conducting thorough market research to identify prospects, initiating conversations that build rapport, and understanding clients' needs through active listening. I excel in presenting property listings and investment opportunities in an appealing manner, utilizing persuasive communication techniques to guide prospects toward making informed decisions. By employing a warm calling approach, I ensure that interactions are personalized and tailored to individual preferences, fostering trust and increasing the likelihood of closing deals. My results-driven mindset, combined with my ability to navigate objections and provide compelling solutions, allows me to achieve consistent success in generating qualified leads and driving sales in the real estate sector.

As a technical support representative, I have provided technical assistance and guidance to customers who have problems with a technical product or service. I have used my technical expertise, scientific knowledge, and customer service skills to diagnose and resolve issues, explain complex concepts, and ensure customer satisfaction.

Schedule appointments or follow-up calls for sales

I can use my technical knowledge, communication skills, and sales techniques to persuade prospects to buy or schedule a meeting with the sales team.

In my previous role as a Back Office Associate at Auto Partnered Solutions, I utilized Microsoft Excel extensively to manage and analyze data for various US accounts. I created detailed spreadsheets to track customer information, sales figures, and performance metrics, ensuring accuracy and efficiency in reporting. My proficiency in Excel allowed me to streamline processes and provide valuable insights to support decision-making within the organization.