Marrah

QA Specialist, CX Specialist, Medical Records Specialist

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

May 1st, 2024 (11 days ago)

Member Since

September 14th, 2023

Profile Description

My name is Upgrade to see actual info, and I have 10 years of total work experience. I've been with sales (outbound), customer service (voice and non-voice), collections, healthcare field (medical records retrieval and provider query), quality assurance, admin assistance, client relations (subject matter and process/product improvement), and e-commerce.

I take pride in great decision-making. I am an expert in Zendesk (Triage and Legacy), CSB, Retool, Salesforce, Amplitude, Periscope, Stella, Power BI, Zoho, Trello, TimeDoctor, Upgrade to see actual info, and Slack usage. Able and eager to learn new knowledge in a timely manner, as well as passionate about any job assigned and puts client satisfaction first.

I have received multiple recognition as well for being a top performer and an efficient employee. And my greatest work achievement was when I was one of the few members of a team to visit corporate office of the account I previously worked for in Palo Alto, California.

I am honest and proud to say that I am continually growing and learning new skills.

Top Skills

Office and Administration » Microsoft Excel

Experience: 1 - 2 years

As an acting Customer Experience Specialist, one of our tasks is to extract data from Periscope or Pathlight to MS Excel for analyzation and creating reports.

Office and Administration » Data Entry

Experience: 1 - 2 years

Compiling and sorting data. Reviewing data for incomplete or inconsistent information. Entering raw data into a spreadsheet, document or database. Merging files to update outdated or incomplete data.

Office and Administration » Email Management

Experience: Less than 6 months

Scheduling emails, sending emails, and recording the results. Making sure everyone is on the same page, working toward the same goal.

Other Skills

Marketing » Telemarketing » Outbound Sales

Experience: 1 - 2 years

E-Commerce » Product Analysis

Experience: 6 months - 1 year

Meeting with clients to discuss extracted data about the product and suggesting ideas regarding subject matter and product/process improvement.

Customer Support

Experience: 2 - 5 years

More than 6 months experience with telco, 3 years of experience with chat/email for a cash app account.

Customer Support » Healthcare

Experience: 2 - 5 years

Had 2 years of experience in medical records retrieval and 1 year of experience provider query.

Customer Support » Sales Support

Experience: 1 - 2 years

Basic Information

Age
30
Gender
Female
Website
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Address
Tanjay City, Negros Oriental
Tests Taken
IQ
Score:  125
DISC
Dominance: 50%
Influence: 26%
Steadiness: 6%
Compliance: 19%
English
C2(Advanced/Mastery)
Uploaded ID
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