Reservations Specialist

Supporting the leaders with administrative management and operational activities. Performing administrative activities—including records and data management, phone and email support, calendar maintenance, inventory tracking, data entry, report generation, daily cash report conference, bank reconciliation, accountant entries, financial statements and payments. Performing human resource activities including personnel recruitment, onboarding and offboarding, attendance management, maintaining and updating employees files and records, processing work visa, sponsorship letter documentation, coordinate travel arrangements for employees when required and imposing disciplinary measures, such as written warnings, suspensions, pay sanctions, and terminations. Excelling at balancing multiple tasks while providing top-level organization, interpersonal, and communication skills. Excellent knowledge in Microsoft Office (Word, Excel and Outlook) and Google Suite.

Processes reservations by mail, telephone or central reservation systems referral. Processes cancellations and modifications and promptly relays this information to the relevant department. Manage property website and online channels. Ensures that all bookings are guaranteed with payment, before the cancellation period. Provides prompt, courteous and efficient service to all guests and callers, so as to achieve a high level of customer satisfaction. Proficient in using software, including, OPERA PMS, Qtels, Siteminder, and SynXis. Excellent knowledge in Microsoft Office (Word, Excel and Outlook) and Google Suite.

Experienced in retail business serving customers, arranging merchandise and processing sales transactions. Setting and attaining sales goals, monitoring the activities of people in the shop and also resolves customer issues. Assisting with local purchases and importation process including monthly inventory. Excellent knowledge in Microsoft Office (Word, Excel and Outlook) and Google Suite.

Maintains database by entering new and updated customer and account information. Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry. Organizing and maintaining files and databases in a confidential manner. Strong understanding of Microsoft Office (Word, Excel and Outlook) and Google Suite.